Service Advisor

1 week ago

Luton, United Kingdom Thurlow Nunn Full time

Luton

Service

Full-time

Permanent
- As a **Service Advisor** at Thurlow Nunn **Luton**, w you'll play a pivotal role in our commitment to exceptional customer experiences. Working closely with the Customer Experience Manager, you'll act as the vital link between our skilled Technicians and valued customers.Previous automotive experience isn't essential; what matters most is your dedication to delivering exceptional customer service, your proactive approach, and your enthusiasm for the dynamic nature of the role.**What you will be doing**
- Provide expert advice on any necessary repairs or additional services, confidently upselling additional work and products, where appropriate, and serving as the main point of contact for customers throughout their vehicle's service journey from technical problems, warranties through to services and repairs..
- Keep customers informed with regular updates and consultative guidance on any required or ongoing repair work.
- Prepare and explain customer invoices, discussing completed work and proactively scheduling future appointments for vehicle maintenance or servicing.

**We are looking for the following**
- Experience in delivering exceptional customer service.
- Excellent interpersonal skills with the ability to build rapport and relationships.
- Strong organisational skills and attention to detail.
- Competence in Microsoft packages.
- Flexibility to work long hours, including weekends, on a rotational basis.

**What’s in it for you?**
- At Thurlow Nunn, we believe in fostering a positive team culture that not only benefits our employees but enhances our customer interactions. When you join us, you'll enjoy a range of enticing employee benefits, including:
- A competitive salary plus bonus
- 31 days annual leave (including bank holidays)
- Pension scheme
- Life assurance
- Free comprehensive RAC cover
- Cycle to work purchase scheme
- Preferential parts, service and labour rates
- Discounts on new and used vehicles for you and your immediate family
- Internal career advancement opportunities across our diverse range of brands and locations.
- Free access to health and wellbeing support services
- Free refreshments
- As a family owned business we have values which we encourage our colleagues to demonstrate at all times; **Professional, Trust, Respect, Caring and Together.**

**Why Work For Us?**
- Thurlow Nunn is a family-owned, people-driven business which has been established for over 145 years. Our team of nearly 400 employees, span a variety of roles, across 11 sites throughout Norfolk, Cambridgeshire, Suffolk, Milton Keynes and Bedfordshire.
- Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
- If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

**Salary**
- £25,000 per annum + bonus scheme**Hours**
- Monday to Friday 8.00am to 6.00pm, 1 hour for lunch, alternate Saturdays 8.00am to 1.00pm**Benefits**
- 31 days annual leave (including bank holidays) - Pension scheme - Life assurance - Free RAC breakdown cover - Cycle to work purchase scheme - Preferential parts, service and labour rates - Discounts on new and used vehicles - Aftersales discounts - Access to health and wellbeing support services - Free refreshments - Employee discount platform - Recruitment Referral Incentive Scheme - Employee Assistance Programme (EAP)**Closing date**
- 30-04-2024

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