Customer Relations Advisor

2 months ago


Gateshead, United Kingdom Gleeson Homes Full time

Job Introduction
Gleeson have an exciting opportunity for an experienced customer service professional to join our rapidly growing customer care team. Here at Gleeson we have an internally developed system entitled ‘My Gleeson’ and as Coordinator it will be your responsibility to ensure that all activity on the system is processed and actioned within a proactive manor. As well as full responsibility for the My Gleeson system this role is varied with analysis, reporting and direct customer contact.

Main Responsibilities
- Direct Line Management to Regional Customer Relations Manager
- Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times
- Facilitate all complaint responses ensuring all information is provided by the Regional team.
- Provide detailed report on all complaints and their status in weekly meetings
- Action and issuing of all Customer Care defects received through the My Gleeson system, maintaining service level agreements
- Weekly status checks on all outstanding defects on My Gleeson plus jobs on hold.
- Ensuring all My Gleeson actions are completed daily
- Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales
- Sourcing and identifying customers plot and development information plus investigation history on all current and previously reported matters
- Full administration and weekly updates of the ‘Your Watch’ database
- Monthly reports on My Gleeson system when required
- Produce monthly KPI reports for Region
- Providing support to regional area offices in respect of customer queries
- Contacting customers post legal completion to understand their journey and experience, providing feedback to the Regional teams, ensuring CF is driven throughout
- Positioning a recommend or non-recommend in line with customer’s feedback and distributing this information to area offices
- Essential in complaints handling and formal complaint response writing
- Experience working within a customer service role (essential)
- Experience working in a housebuilding company within a customer care role (preferred)
- Team Player with excellent customer service, communication and interpersonal skills
- Professional telephone manner
- Strong written and verbal communication skills with focused attention to detail
- Sound time management and organisational skills with the ability to multi-task and manage time effectively to meet deadlines
- Flexible and adaptable
- Reliable

Why Gleeson?

Package Description
- Generous holiday entitlement of 26 days per annum + bank holidays
- Discretionary Bonus Scheme
- Holiday Buy Back Scheme
- Company Pension Scheme
- Private Medical Insurance Scheme
- Healthshield membership
- Life Assurance Scheme
- Share Purchase Plan



  • Gateshead, United Kingdom Churchill Service Solutions Full time

    _Your Difference Can Make a Difference_ Amulet, our Security division are looking for an experienced **Employee Relations Advisor** to join our HR team, supporting wider management across the business on complex ER cases. You’ll be providing comprehensive advice on employee relations cases including absence management, redundancies, disciplinaries and...


  • Gateshead, United Kingdom BramahHR Full time

    **BramahHR** is seeking an experienced Employee Relations Advisor to become a member of our clients HR team to assist the business's management team with challenging ER situations. You will be giving thorough advice on employee relations, such as managing absences, redundancies, disciplinaries, and grievances. Are you a seasoned ER advisor? Do you have...


  • Gateshead, United Kingdom Reed Human Resources Full time

    Reed are working with a healthcare client in the North East to recruit an ER Advisor to join their busy team. The role will be split across time on site, and home working, offering lots of autonomy to manage your own calendar. - 40,000 - 4,000 car allowance + discretionary bonus scheme - Hybrid & flexible working to suit you **The role**: - Working as part...


  • Gateshead, United Kingdom ThreeSixty Collective Full time

    **Customer Service Advisor** **Location**: Gateshead, United Kingdom **Employment**: Type: Full-Time, Permanent **Schedule**: Monday to Friday, Office-Based **Company Overview**: Our client is a thriving company experiencing rapid expansion. “We are currently seeking dedicated individuals to join our team as Customer Service Advisors. This position...


  • Gateshead, United Kingdom Barclays Full time

    **Customer Service Advisor** **Team Valley** **£23,500 per annum** **35hrs per week, rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a...


  • Gateshead, United Kingdom Barker Ross Group Full time

    **Job Title**: - Customer Service Advisor**Contract Type**: - Temporary**Location**: - Gateshead - Tyne and Wear**Industry**: - Office Support**Contact Name**: - Rachel Jones- **Contact Phone**: - 01522 551910**Salary**: - plus company benefits**Date Published**: - 24-Apr-2024Our client is a northern based City Council and they require two **Customer...


  • Gateshead, United Kingdom Netwirking Ltd Full time

    **£24,500 per year plus bonus** **Monday-Friday** **Office based** Our client is looking to hire a Customer Support Advisor who can confidently support the sales team and their customers with any software related issues or queries they may have. This role would suit someone from a strong customer service or basic technicalsupport background and good IT...


  • Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Advisor to join our team based in Gateshead. The Customer Service Advisor will provide a high standard of telephone support. You will be working flexibly across different...


  • Gateshead, United Kingdom Gateshead Council Full time

    **Learning and Skills Advisor - Customer Experience** Learning and Skills are recruiting Learning and Skills Advisors - Customer Experience to join a dynamic and supportive team. You will be based on our busy reception desk, helping learners and staff navigate the centre. You will take a lead in coordinating the centre activities. You will be experienced...


  • Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500** We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property...


  • Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for you! **Inbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4 9am-1pm, £21,500 Fixed Term Contract** We are looking for a Customer Service Advisor (known locally as a Property Manager) for...


  • Gateshead, United Kingdom Netwirking Ltd Full time

    **£24,500 per year plus bonus** **Monday-Friday** **Office based** Our client is looking to hire a Customer Support Advisor who can confidently support the sales team and their customers with any software related issues or queries they may have. This role would suit someone from a strong customer service or basic technical support background and good IT...


  • Gateshead, United Kingdom Fleet Recruitment Ltd Full time

    **Join Our Client's team as a Customer Service Advisor in Gateshead!** **Salary**: £23,000 (increasing to £24,000 after probation) **Additional Requirement**: DBS Check Clearance Are you ready to embark on an extraordinary journey ? Over the past eight years, our client has been revolutionising the educational landscape with cutting-edge software...


  • Gateshead, United Kingdom Pareto Full time

    Role: Trainee Customer Advisor Ref: J13131:NE:GJ:TCA Location: Gateshead Sector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth! **The...


  • Gateshead, United Kingdom Pareto Full time

    Role: Trainee Customer Advisor Ref: J13462:NE:GJ:TCA Location: Gateshead Sector: Technology Communications, research and project management are all functions synonymous with the client we’re representing. They’re looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growth! **The...


  • Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£22,733 per annum** **Full Time & part time roles available, permanent, across Mon - Sun (06:00 - 20:00)** Tructyre has an exciting opportunity for a Customer Service Specialist to join our team based in Gateshead working nights. The Customer Service Specialist will provide a high standard of telephone...


  • Gateshead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisors Temporary to Permanent MUST BE AVAILABLE TO START ON TUESDAY 11TH APRIL Based in Gateshead, hourly rate: £10.42 Free onsite parking is available and there are great bus links. Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to...


  • Gateshead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisors Temporary to Permanent MUST BE AVAILABLE TO START ON 9TH MAY 2023 Based in Gateshead, hourly rate: £10.42 Free onsite parking is available and there are great bus links. Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide...


  • Gateshead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisors Temporary to Permanent Based in Gateshead, hourly rate: £10.30 Free onsite parking is available and there are great bus links. Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide first call resolution and exceptional...


  • Gateshead, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Gateshead** **Part Time** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident customer service...