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Assistant Team Leader

4 months ago

Preston, United Kingdom Trinity College London Full time

**Contract**: Permanent, full-time
**Location**: Preston

**Closing date**: 25 August 2023

Our exams, assessments and publications are designed to help learners fulfil their own individual talents and abilities. Today we deliver over 850,000 assessments each year worldwide. Our international network is expanding quickly, and we now provide qualifications in more than 60 countries around the world.

**About the role**

An exciting opportunity has arisen to join us as a Assistant Team Leader in our Preston test centre. The purpose of the role is to strengthen management structures and to provide much needed support in making us better able to deliver a quality and efficient service. Reporting to the SELT Centre Manager, you will be responsible for supervising and keeping abreast of the day to day operations within the SELT Centre. You will be required to ensure a smooth operation of various processes and adherence to Trinity's’ policies, procedures as well as regulatory requirements, to maintain the security and integrity of the tests.

If you pride yourself on providing customer excellence and have a flexible approach to working, then we want to hear from you.

The hours for this role are as follows, 8:00am - 8:00pm, 40 hours/week, 5 over 7 days, Monday to Sunday as determined by rota therefore weekend availability will be required.

**About you**

To be successful in this role, you will have the aptitude to lead and motivate colleagues and ensure they are delivering superb customer service.
- Support the Team Leader in managing and motivating the Customer Service and Administration Teams to successfully deliver Trinity products and services to the required standard, legal and regulatory, with a consistently excellent level of customer
service.
- Act as a point of escalation and support for all contact centre and exam centre staff.
- Take ownership of more complex customer complaints and queries through to conclusion, seeking assistance from Team Leaders where applicable.
- Use available data to complete staff day planners ensuring calls and tasks are dealt with in a timely and appropriate manner
- Assist with the documented training programme to help develop and train both new and existing staff to ensure both individuals and teams meet their full potential.

**Our benefits**

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.

As an employee, you’ll enjoy a range of benefits including private health insurance, generous annual leave, regular social events, employee assistance programme, cycle to work scheme, training and development and a non-contractual annual bonus scheme plus more.

**Our commitment**

**How to apply**

**_
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK._**- Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check._