Billing Specialist

2 months ago

Antrim, United Kingdom VANRATH Full time

**The role**:
To provide a high level of customer service to energy contract customers through the provision of excellent aftersales care. To provide administrative and analytical support within the Billing Department as required and to lead in the production of accurate and timely industrial and commercial contract bills for gas customers.

**The Individual**:
**About the role**

**Key Accountabilities**:

- Ensure contract customers are billed accurately and in a timely manner
- Conduct regular bill audits to ensure accuracy and quality of information sent to customers
- Maintenance of billing matrices and supply margins
- Assist Credit Control Department with payment issues and the resolution of disputes
- Update and maintain contract information including pricing data and pass through charges
- Liaise with Commercial Development Team to ensure contract renewals are processed in a timely manner
- Become conversant with market documentation and licence conditions
- First point of contact for Contract Account Managers to discuss customer billing requirements
- Process siteworks for commercial customers and generate sundry invoices
- Respond to the needs of contract customers, ensuring a high standard of service is delivered
- Provide consumption reports to internal and external customers upon request
- Process VAT and Climate Change Levy rebates when required, ensuring accurate financial postings
- Assist with annual system updates ensuring customers are on the correct tariffs and that changes are fully communicated
- Assist with tariff reviews, documenting system requirements, test scripts and executing system testing
- Manage suspense accounts and take appropriate actions to reduce the number of transactions in suspense
- Undertake any additional duties as required by the Billing Manager

Required criteria
- Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths
- Previous experience in a billing role or analytical role
- Previous experience resolving customer/client queries
- Proficient in the use of MS Excel and able to process large volumes of information quickly and accurately
- Self-motivated, with an ability to work independently and deal with a heavy workload in a demanding environment
- Strong interpersonal skills with a proven ability to develop productive cross-departmental relationships
- Excellent problem solving skills

**Salary**: £25,091.70-£25,599.99 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Tips

Work Location: One location

Reference ID: PD12

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