Mailroom Operative

The opportunity

To provide professional postroom, logistics and porterage services to the client's financial services. To complete meeting room setup tasks and replenish stationery around the buildings, and also to ensure that incoming mail and courier deliveries are correctly sorted and logged, then delivered and processed within the required SLAs and using the correct processes.

To be a figurehead for facilities post room and assist the client’s financial services with all porterage requests, postroom services, office move requirements and any other ad hoc duties as required.

Your responsibilities will include:

- Meeting room setups at both buildings.
- Assisting with any porterage requirements, including minor office moves.
- Supporting the client's financial services events.
- Replenishing stationery around both buildings.
- Collecting, sorting and delivering internal and external mail correctly and on time to and from different departments and buildings.
- Ensuring that post is correctly sorted ensuring accuracy and attention to detail at all times.
- Ensuring that all mail is sorted in line with deadlines and service levels.
- Sorting, packaging and frank mail for collection as requested.
- Arranging for mail to be sent recorded or special delivery where necessary ensuring the correct procedures are followed.
- Ensuring that all deliveries to departments are carried out in a timely manner and in a professional and customer-focused manner.
- Ensuring that all collections are undertaken at the required time.
- Arranging and tracking courier collections and deliveries.
- Maintaining accurate records, for inclusion in monthly management information reports and for audit purposes.
- Undertaking any other appropriate duties commensurate with the size and function of the role.
- Providing a customer-focused service and creating positive client and colleague relationships.
- Demonstrating attention to detail and ownership of the processes relating to areas of responsibility.
- Sharing site, client and project knowledge with members of the FM team.
- Adopting a positive and proactive approach to the delivery of areas of responsibility.
- Providing support and promoting a team working approach within Mace and the supply partner team.
- Establishing and maintaining good working relationships with Mace and the client's financial services personnel.

About you

You have knowledge of mailroom systems relating to collection and distribution (but not essential). You have a full clean driving license for the delivery and collection of the post. You have experience working in a team environment.

You are digitally savvy and will provide support to strong motivated teams. You will have a facilities management background and be hungry to grow your career and enjoy the opportunities Mace has to offer.