Partnerships Administrator

We are looking for someone who loves delivering excellent customer service and enjoys working as part of a busy team. This position is a Fixed Term Contract for 6 months.

As a Partnerships Administrator, you will be part of a team who works from our Birchwood office to support our customer service function.

This is a very busy role and predominately customer facing, so we are looking for someone who is sociable and has very strong customer service skills, is highly organised, likes working in a fast-paced environment, and is computer literate (Excel/Word).

Working hours are full time Monday to Friday, 8.00am-5.30pm. In return we offer a competitive base salary (dependent on experience), 25 days holiday, pension, Health Cash Plan, and Life assurance.

**Responsibilities**
- Ensuring customers are charged fairly by identifying when charges are valid, to ensure the customer experience remains positive.
- Providing appropriate solutions in a timely manner, and following up to ensure the customer is satisfied with our response.
- Recording any customer interactions, details of enquiries, amendments, or comments, as well as the actions taken in our main tracker, and reporting weekly to management on progress.
- Updating internal systems, recording the arrangement made with customers to avoid invoice disputes.
- Ensuring that a positive and polite customer experience is delivered, recognising our commitment to putting customers first.
- Maintaining strong, open relationships with other departments, liaising with stakeholders and customers - both internal and external.
- Maintaining internal health, safety, and corporate governance standards in accordance with Nationwide Platforms policy.

**Qualification and Experience Requirements**
- Similar experience within a customer service position.
- An excellent telephone manner with the ability to keep calm under pressure, and the ability to build rapport with customers in a professional manner.
- The ability to establish credibility, act decisively, but also to be able to recognise and support the preferences and priorities of the customer.
- The ability to be pro-active, a high energy team player, and the ability to work closely with colleagues at all levels.
- Strong verbal and written communication skills

Nationwide Platforms is the market-leading powered access rental company in the UK providing a fleet of more than 15,500 machines with working heights from 3m to 90m. With a depot network spanning 38 depots, Nationwide Platforms provide its customers with leading safe access solutions for working at height. It also has the largest powered access training department in Europe, delivering a comprehensive range of working at height training courses to powered access operators and the wider access industry.
Nationwide Platforms is part of Loxam, Europe’s largest equipment rental company operating in 30 countries.