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Microsoft Business Applications Technical Lead

5 months ago

Bristol, United Kingdom Kin + Carta Full time

**About Kin + Carta**:
We are looking for a technology-driven and detail-oriented Microsoft Power Platform Practice Lead to join our Engineering team and help accelerate Kin + Carta’s rapid growth.

You will be joining an arm of our thought leaders and consultants focused on expanding our Microsoft footprint within our client base.

You will operate in a fast-paced environment on a small, nimble team. Translation: you have an opportunity to make a big impact on Kin + Carta and your career.

In this role, you’ll support critical partnership management, expansion of our

Microsoft technology footprint and drive new innovative work across our capabilities.

**The role in a nutshell**:
Working across Power Platform (Apps, Automate and Virtual agents) and Dynamics 365 Customer Service you will:

- Advise on the functional and technical capabilities of these technologies and architect solutions aligned to user and business needs.
- Build model-driven, canvas, and portal Power Apps.
- Create Power Automate workflows and automation
- Design and deploy chatbots using Power Virtual Agents
- Setup D365 Customer Service with consideration of cases, knowledge management, unified routing and queues, entitlements, resource scheduling, service
- level agreements (SLAs), connected services, Customer Service Insights, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service

**The type of person we'd love to meet**:
We want all new hires to succeed in their roles at Kin + Carta. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

Minimum Qualifications
- 5+ years cloud architecture & general technology experience
- 2+ years of Microsoft-related experience required

Desirable qualifications:

- Microsoft Certified: Power Platform Solution Architect Expert
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

Preferred Qualifications:

- Self-starter with in-depth hands-on work experience with implementations of Microsoft Dynamics & Power Platform products
- Experience helping development teams build and deploy Microsoft Business Applications.
- Ability to work independently and make recommendations and decisions autonomously
- Understanding and passion for human-centered design and the agile software development lifecycle including Continuous Integration & Continuous Deployment tools and processes An empathetic individual that thrives in fast-paced environments and has a passion for emerging technologies that meet business outcomes
- Willingness to travel to a client site where needed

About Kin + Carta

Consultants at Kin + Carta have the opportunity to: engage with the most cutting-edge emerging technologies, solve difficult problems for some of the world’s biggest companies, and work within a breadth of industries. Kin + Carta is headquartered in Chicago and London with offices across four continents. Our culture and shared ways of working unite us globally, but it’s our diverse specialisms, our connections, and our courage that makes our firm a recognized best place to work.

We welcome our Kin to show up as their full selves every day. Because this is so important to us, Kin + Carta is proud to be an equal opportunity employer. To read further about our commitment to Inclusion, Diversity, Equity, and Awareness, check out our IDEA page on our website.

**Our benefits**:
Curious minds are nurtured at Kin + Carta through a wide range of benefits including:

- £1,000 annual learning budget- Hybrid remote working policy- Global leadership programmes- Flexible working hours- Enhanced Christmas leave- Dog friendly offices- Subsidised private healthcare- Discounted gym membershipWhoever you are, wherever you’re from and whoever you love, you’ll find an open door at Kin + Carta. It’s yours to walk through if you’re passionate about building a better world for everyone, and you’re keen to be part of a diverse and inclusive culture that plays to people’s strengths and thrives on togetherness.