Casual Catering

4 weeks ago


London, United Kingdom The iLUKA Collective Full time

Summary of Role

We're in search of dedicated Hospitality Catering Staff (Bar, Waiting, Host) to become a part of our exceptional team, where you'll be working front of house stationed at sports stadiums in and around London. This role offers the flexibility to work during both matchday and non-matchday events.

You'll have the chance to work shifts on various days throughout the week including both, daytime and nighttime shifts as well as weekends, all throughout the season. This flexible opportunity is perfect for students looking to accommodate their university schedules and other commitments. Join us and step into the exciting realm of event management.

Key Responsibilities

Extending a warm welcome to the guests, proficiently taking orders, and serving beverages
Demonstrating an unwavering commitment to customer satisfaction, consistently providing a superior client service experience
Serving guests with a delightful blend of friendliness, efficiency, and an unwavering commitment to maintaining a pristine and safe work environment
Offering helpful insights and recommendations regarding food, beverage selections, and related items to address guest inquiries
Delivering a steadfast commitment to excellence in service for all patrons
Expertly handling the service of meals, whether in a plated banquet, buffet, or Carvery style
Engaging directly with clients to ensure their unique preferences and needs are met
Setting up lounge and bar areas with meticulous attention to detail, ensuring they are impeccably prepared for service and promptly cleared after use
Providing food and beverage service in line with match day and daily requirements, ensuring a seamless guest experience
Ensuring that all food and beverages served are maintained to the highest quality whilst on display, and replenished as and when required
Assisting in the efficient restocking of the bar area, strictly adhering to stock rotation guidelines
Maintaining the Lounge's cleanliness and order, always ready for immediate use
Safeguarding all bar stock, securely locked away at all times
Diligently upholding the maintenance and secure storage of all equipment
Adhering to rigorous cash handling protocols in accordance with company procedures

Skills, Knowledge, Expertise

Previous hospitality experience
Attention to detail
Problem-solving skills
Excellent organisational skills
Strong time management skills with the ability to meet strict deadlines
Excellent client and supplier liaison skills
Methodical, accurate and an eye for detail
Ability to multi-task and meet strict deadlines
Flexible approach to working hours and ability to adapt to a dynamic environment
High-level understanding of what constitutes excellent customer service
Able to build rapport at all levels
Proactive, positive approach to all tasks and a high degree of reliability
Ability to work in a calm, professional manner

Attributes

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload



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