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Customer Service Assistant
5 months ago
Do you love helping customers? Are you a natural people person? Being a Part Time Customer Service Assistant (3 days a week but any days) in the Bishops Stortford branch for the Saffron Building Society will allow you to be yourself. By assisting people in a positive and patient way, you can ensure they leave the branch with a smile on their face. The people are the beating heart of the Saffron Building Society, and it takes each and every one to provide the service they are rightly proud of.
**The day to day role**:
- Ensure there is a high level of customer service at all times by providing an efficient and accurate counter service to all members.
- Carry out counter transactions for all account types, in accordance with the Society’s Policy & Procedures and regulatory standards.
- Supporting all members over the phone/live chat with any queries relating to their online account or other business needs
**To be successful**:
- You will have excellent customer service ability.
- Be able to work on-site 3 days a week (any days) with alternate Saturday mornings (paid at time and a half)
- Excellent communication skills.
- Preference for the ability to drive.
**Benefits**:
- Recognition Scheme
- Discounts through Saffron rewards
- Annual bonus scheme
- Physical, mental and financial wellbeing support
- Pension, Life Assurance & Income Protection
- Holiday exchange
- Staff Mortgage Benefit
- Cycle to work scheme
and lots more....
**Job Types**: Part-time, Permanent
Part-time hours: 21 per week
**Salary**: From £20,300.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bishop's Stortford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: CSABishops
