Euc Support Engineer

3 weeks ago


Maidstone, United Kingdom Essex Police Full time

We are seeking a highly motivated individual to join the EUC Support team in Kent.

The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivityis required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
- Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
- Effective communication skills, preferably gained within a customer service environment
- Driving Licence

Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.

An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please notethat any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.

The role is Standard Office hours Monday to Friday with an out of hours on call rota.

**Closing Date: 13 March 2023.



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