Office Sales Representative

6 months ago

Watford, United Kingdom TotalEnergies Full time

**Pays**

Royaume-Uni

**Lieu**

London

**Lieu de travail**

WATFORD-CASSIOBURY HSE(GBR)

**Société employeur**

TotalEnergies Marketing UK Limited

**Domaine**

Commerce

**Type de contrat**

CDI

**Expérience**

Minimum 3 ans

Skills /Experience Required
- Strong selling and negotiation skills
- Good interpersonal and communication skills with the utmost ethical principles.
- Ability and taste to create, manage and develop relations with customers on the phone. First experience as sales representative or other customer service role
- Team player, flexible, you are also able to challenge things when they do not seem efficient to you by proposing your own improvement.
- Autonomous to be able to generate leads on your own through the internet and social media platforms.
- Eagerness and potential to learn and understand quickly new service fields such as tolls badges technology and digital services.
- Strong Academic background with a University degree,
- Good skills to use Excel, digital tools and CRM software (salesforce)

**Activités**

In the sales team of AS24 UK-Ireland, the office sales representative develops the business by offering services (Fuels Cards, Toll badges, Tax recovery, parking, wash and new energies) to a portfolio of small and medium customers up to 5 trucks.

Prospection and portfolio management
- Develop existing customer business. Support customer with relevant offers in the decarbonization of their activities
- Contribute to competition’s analysis and market survey
- Portfolio qualification: updating all customers & leads with contact and activity information and credit scoring with the help of the Credit manager.
- “Wake up” campaign for existing customers with no activity in the last 6 months: understand the reason why and try to gain activity back in the next 3 months after the contact.
- "Upsell” campaign for active customers: Sell additional services (Card services, additional country on their toll badges, additional VAT, excise recovery, parking and wash ) to current customers.
- Prospection” campaign from inbound and outbound lead sources in order to gain new customers. The OSR is responsible to qualify those leads and assign them to himself/herself or to other sales rep depending on profile
- All of the above activities must be reported into our CRM Tool SALSA and in close discussion with the credit manager to give the appropriate credit limit to each customers/leads.

Negotiation and revenue management
- Negotiate and manage contracts prices in order to optimize revenue in the framework of the
- commercial policy and delegation grid Customer relationship and credit
- Ensure customer satisfaction through good use of all products and services. Promote customer self-care thanks to the customer portal as much as possible.
- Ensure follow-up of outstanding, payment terms compliance and contribute actively to credit risk management

**Contexte et environnement**
- Dynamic and extremely competitive transport mobility services market in the UK and Europe - Constant offer evolution with new services: increasing revenues coming from Non-Fuel Services: pack services, tolls, VAT recovery, parking, wash - Demanding market in terms of quality customer service, responsiveness, immediate problem solving. - Importance of transverse customer relationship management between sales, customer service, credit manager and finance department

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