Senior Administrator

3 months ago

Manchester, United Kingdom The Growth Company Full time

The Energy Innovation Agency have an exciting opportunity for a Senior Administrator who will assist and support both the Agency Director and remote based team in the day-to-day running of the Agency.

The Agency is a public, private partnership formed by eight partners in Greater Manchester (GM), created to accelerate the decarbonisation of energy systems increasing the deployment of innovative energy solutions in GM and beyond, to speed-up the reduction of carbon emissions.

**Background**:
Greater Manchester (GM) is a vibrant, dynamic, and innovative city region. The city declared a climate emergency in 2019 and has committed to become carbon-neutral by 2038. We want to lead the green revolution and decarbonise the city region, enabling our citizens, homes, businesses, and industries, to benefit from cleaner, greener, more affordable energy.

Through our unique partnership, the Energy Innovation Agency (The Agency) is supporting energy innovators grow and scale their businesses in GM, enabling us to benefit from new innovations and accelerate the reduction of carbon-emissions.

**Role Summary**:
To enable the Agency to increase its impact in GM and beyond, we have an immediate opportunity for a Team Support Co-ordinator as we expand our innovator support service and the continued growth of the Agency,

**Key Responsibilities**
- Allocate clients to appropriate advisor within 48 hours of receiving the lead; coordinate and support visits from clients, partners, funders etc. including meeting schedules and travel arrangements
- Utilise CRM and similar systems to refer clients to in-house and partner services
- Handle data and information (enquiry, referral, service use etc.) accurately, effectively enter this into CRM and other databases as well as websites and information portals
- Interrogate, analyse and report on data systems to support, and input to, management information
- Support the promotion of services/events to clients and partners
- Support the administration of stakeholder meetings including room bookings, meeting papers, refreshments and minute/note taking
- Support the planning and organisation of events, ensuring the effective administration of such events including promotion and venues, and delegate registration, attendance and feedback
- Obtain, collect, accurately record and effectively report service performance and impact data, following procedures so as to comply with contract and funding requirements and timetables
- Produce management information reports in line with business requirements and timescales as well as in response to ad hoc requests; support managers to prepare reports to the senior team, Boards and partners/funders
- Undertake accurate and timely financial administration including raising purchase orders and sales invoices, processing of invoices and claims and financial period reconciliations and reporting
- Monitor, including through visits, suppliers and contractors to monitor performance and ensure contractual evidence is in place
- Monitor the delivery and progress of contracts and projects and provide associated management information
- Ensure databases, libraries and other information sources are accurately maintained
- Support the implementation of customer satisfaction and feedback processes. Implement effective office systems to support managers and colleagues in the efficient use of resources
- Regularly review systems and procedures to identify areas for improvement

**About you**
- Use of databases, management information systems, CRM systems
- Good level of knowledge and understanding in contract management practice, and compliance particularly such as ERDF, European and UK government funding
- Logical, high attention to detail
- Highly self-motivated and results oriented
- Strong sense of personal responsibility and an effective team player
- Approachable, with confidence to request data/information from professionals when required and highlight non-compliance (with support and backing of Team Manager)

**Skills Required**:

- Logical with eye for detail and good negotiation skills
- Able to integrate data and CRM systems to produce performance management data / reports
- Excellent communication skills, written and oral, in communicating with clients and Agency stakeholders.
- Excellent planning and organisational skills
- Sound professional judgment and the ability to handle competing priorities
- Responds positively to new and revised programmes
- Confidence and presence to engage all levels internally
- Ensuring compliance within programmes / grant projects funded by European and / or UK government funds
- Delivering projects of work in order to meet defined targets and competing priorities
- Tracking and producing performance management data

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,200.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing prog

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