Customer Support Member

3 weeks ago


Belfast, United Kingdom VANRATH Full time

Fantastic opportunity for a **Customer Support Member** to join a thriving Financial Services organisation that offers some of the best benefits on the market.

This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a leading organisation.

This role will be **Monday - Friday (9.00am - 5.00pm) - Hybrid Working (2 days in Office - 3 days at Home) - **Office is based in **Belfast City Centre**

**Salary**

£23,300 + Up to 20% Employer pension + 37 Days Holiday + Tonnes more fantastic benefits

**Responsibilities**:
This role will involve working in our Mortgage Support Services Team, who assist customers, mortgage brokers and solicitors with queries regarding the management of mortgage accounts. The work includes dealing with queries from solicitors, brokers and customers, preparation of mortgage accounts to release funds to solicitors, instructing valuers, amendments to current mortgage accounts through our core mortgage system, safekeeping of Title Deeds and various mortgage administration tasks.
- You will be dealing regularly with customer enquiries, solicitors, insurance providers, mortgage brokers and working closely with our branch teams and management, through multi-channel communication.

**The Ideal Person**:

- Calls experience is essential
- Finance or Mortgage experience preferred but not essential
- Ability to demonstrate a high level of accuracy and attention to detail
- Excellent listening and communication skills

**Salary**: £23,000.00-£23,500.00 per year

**Benefits**:

- Company car
- Company events
- Company pension

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Belfast

Reference ID: CSAM-VRATH



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