Customer Account Handler Part Time
3 weeks ago
Are you looking to work part-time, perhaps something to fit in with the school run, or just looking for something new? We are hiring Customer Account Handler’s to work from home, 25 hours Monday to Friday with one Saturday in 4. All equipment and training will be provided, the initial induction is held in Wycombe which you will need to attend. If you enjoy customer service and you’re looking for a new challenge, then this could be for you
**Responsibilities**
- Managing large amounts of inbound/outbound calls/chats/tasks in a timely and effective manner
- _Identifying customer needs_
- Researching customer problems
- Manage customer accounts and communications across all channels.
- Answer questions about the product details, the company, and issues with account for the customers.
- Assist customers with any technical issues experienced with website and escalate any issues to management appropriately
- Meet Quality Assurance Requirements and other key performance metrics.
- Meet Customer Experience & Compliance requirements
- Providing the right solutions to customers
- Keeping records of all customer conversations on the call centre CRM system
- Meeting targets in terms of quality of conversations
- Attending training sessions to continuously improve knowledge and performance
**Required Skills**:
- Ability to self motivate
- Good communication skills,
- Empathy
- An ability to multitask will prove vital
**Requirements**:
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
- Must possess and be able to demonstrate strong influencing and closing skills.
- Ability to learn and navigate new software quickly
- A passion for excellent customer service
**Own homeworking setup**:
- Desk/Chair/Private workspace and reliable Internet speed of 10-15mbps
**Job Types**: Part-time, Permanent
Part-time hours: 25 per week
**Salary**: £12,500.00 per year
**Benefits**:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
**Experience**:
- customer service: 1 year (preferred)
Reference ID: CSPT
-
Commercial Account Handler
3 weeks ago
High Wycombe, United Kingdom Get Recruited (UK) Ltd Full time**COMMERCIAL ACCOUNT HANDLER** **HIGH WYCOMBE** **£25,000 to £35,000** **THE OPPORTUNITY**: We're exclusively supporting a specialist Insurance Broker with a substantial amount experience within the industry who are located in High Wycombe. They are looking to expand their Account Handling team as part of their growth plans over the coming 12...
-
Account Handler
7 months ago
High Wycombe, United Kingdom Jensten Group Full time**The role** We now have a fantastic opportunity for an experienced Commercial Account Handler based from our High Wycombe office, to join us here at J Bennett & Son (part of the Jensten Group). Reporting to the MD and working within a high performing team, the main purpose of the role is to provide efficient, high quality and professional service to a...
-
Complaints Handler
2 weeks ago
High Wycombe, United Kingdom Side Step Consulting Ltd Full timeComplaint Handler / Customer Service / Circa £25,000pa on exp / Bucks / High Wycombe Our Client a Tech based financial Service organisation with a range of products and service that are transforming the Consumer Market Sector. Due to continued growth and business development we are looking for a Complaints Handler to join the team. We are looking for a...
-
Commercial Account Handler
1 week ago
High Wycombe, United Kingdom Halmer Financial Full time**Salary**: £30k-£40k (Negotiable) **Location**: High Wycombe This very long established independant Insurance Brokers are one of the largest in the south of England and a great opportunity has come up for an experienced Commercial Account Handler to join the busy team. **Puropose of the role**: You will be responsible for assisting the Managing...
-
Customer Support Agent
2 weeks ago
High Wycombe, United Kingdom Account Technologies Full timeJob Summary Working within the Customer Support team, you will be required to provide support and solutions for our vulnerable customer population, either on the telephone or in writing, to help them manage their account more effectively. You will also be required to monitor and respond where appropriate to any Trustpilot reviews that require attention and...
-
Commercial Insurance Account Handler
1 week ago
High Wycombe, United Kingdom Davies Resourcing Full timeOur client is looking for an experienced Commercial Insurance Account Handler to join their longstanding busy team You **must have** a strong background within a Broking environment handling a broad range of commercial insurance classes for a varied portfolio of clients. Ideally your experience will include knowledge of the Acturis Broking System, this...
-
SME Account Handler
2 days ago
High Wycombe, United Kingdom STRIDE RESOURCE MANAGEMENT LTD Full timeSME Account Handler £30,000 - £40,000 Oxford / High Wycombe The Company: A well-respected and rapidly growing insurance company with a national presence are looking for a Corporate Account Handler to join their team. This is great opportunity for an experienced candidate who would relish the chance to join a people-centric, collaborative, and values-driven...
-
Commercial Insurance Account Handler
2 weeks ago
High Wycombe, United Kingdom Davies Resourcing Full timeOur client is looking for an experienced Commercial Account Handler to join their longstanding busy team You must have a strong up to datebackground within a Broking environment handling a broad range of commercial classes for a varied portfolio of clients. Ideally your experience will include knowledge of the Acturis Broking System, this individual will be...
-
Sme/commercial Insurance Account Handler
2 weeks ago
High Wycombe, United Kingdom Cameron James Full time**Commercial Insurance Account Handler - Nr High Wycombe Buckinghamshire** **Basic Salary 30 -40k DOE + Bonus and Pension & Flexible Benefits** Our client is a leading Independent Insurance Broker who has been trading for over 50 years who are now looking for a Commercial Account Handler to assist with the day-to-day handling of the Commercial Book of...
-
Corporate Insurance Handler
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Stride Resource Management Ltd Full time**Job Summary:**We are seeking an experienced Corporate Account Handler to join our team in Oxford or High Wycombe.This role involves working closely with Client Executives to service client accounts, applying insurance knowledge and principles to resolve queries, and using standard policy wording, extensions, and limitations accurately.As a Corporate...
-
Materials Handler
7 months ago
High Wycombe, United Kingdom Oxford Instruments Plc Full timeOxford Instruments is seeking an Materials Handler to join the Team at our High Wycombe Site. As an Materials Handler, your precision, attention to detail and ability to work within a team, will ensure that our stores run smoothly. Who are Oxford Instruments? **Materials Handler Responsibilites**: **General stores duties including**: Packing orders...
-
Part Qualified Accountant
2 weeks ago
High Wycombe, United Kingdom Chiltern Recruitment Ltd Full time**Once trained, this role will turn into a hybrid role** - Assisting in accounts preparation up to trial balance, - Full understanding of chart of accounts and double entries, - Competent with running all ledgers (accounts payable, accounts receivable, subcontractor ledger and nominal ledger), - Treasury duties including back reconciliation, payroll, CIS...
-
Part Time Bookkeeper
9 months ago
High Wycombe, United Kingdom Marc Daniels Specialist Recruitment Full timeMy client a well-established and respected organisation in their industry sector is seeking an experienced Bookkeeper/Accounts Assistant to join their company based in High Wycombe in a part time capacity. My client can offer flexibility around working hours to suit the individual. **Responsibilities**: - Process daily, weekly and monthly financial...
-
Part Time Bookkeeper
7 months ago
High Wycombe, United Kingdom Marc Daniels Specialist Recruitment Full timeMy client a well-established and respected organisation in their industry sector is seeking an experienced Bookkeeper/Accounts Assistant to join their company based in High Wycombe in a part time capacity for 25 hours a week. My client can offer flexibility around working hours to suit the individual. **Responsibilities**: - Process daily, weekly and...
-
Part Time Bookkeeper
3 weeks ago
High Wycombe, United Kingdom Bennett & Game Recruitment Full timePart time Bookkeeper/Accounts Manager required to join a leading installations company based in High Wycombe, Buckinghamshire, on a part time, perm basis. This is an excellent opportunity for a AATQB to assist with running the accounts of two SME's who aregrowing year on year and working closely with the companys outsourced Accountant. **Part time...
-
Call Handler
2 weeks ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full timeOur client based in High Wycombe, is looking to recruit a Call Handler to join them on a temporary, ongoing basis. The hours are Monday - Friday, 09:00 - 17:00 or 10:00 - 18:00. Key duties include: - Processing orders and liaising with customers to arrange delivery of supplies - Making reminder calls to customers - Dealing with incoming calls and queries...
-
Part-time Accountant Manager
4 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Chiltern Recruitment Ltd Full timeAre you an experienced accountant looking for a new challenge? We have an exciting opportunity for a part-time Finance Controller to join our team at Chiltern Recruitment Ltd.Salary: £45,000 - £65,000 per annum.About the RoleThe successful candidate will be responsible for managing the financial model, including profit and loss, balance sheet, cashflow...
-
Accounts Payable Assistant
2 weeks ago
High Wycombe, United Kingdom SRM RECRUITMENT LIMITED Full time**Job Overview** To process and maintain purchase ledger records and provide financial administrative support, ensuring timely, quality financial information is provided and maintained in accordance with Trust procedures. Responsible for processing supplier invoices anddealing with queries from suppliers and colleagues. **Responsibilities**: - Processing...
-
Part-time Accounts Assistant
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Austin Fraser Full timeAustin Fraser is currently recruiting for a Part-time Finance Administrator to join their team at the UK head office in Buckingham.About the Role:This role involves processing supplier invoices, employee expenses, and producing monthly invoices to Fracarro Italy and annual invoices to Rover.You will also be responsible for managing the payroll journal,...
-
Call Handler
2 weeks ago
High Wycombe, United Kingdom Bucks and Berks Recruitment Full time**JOB SUMMARY**: - Temporary- Office based- High Wycombe, Buckinghamshire- Salary: Up to £11 per hour- REF: J1042879CGOur client based in High Wycombe, is looking to recruit a Call Handler to join them on a temporary, ongoing basis. The hours are Monday - Friday, 09:00 - 17:00 or 10:00 - 18:00. Key duties include: - Processing orders and liaising with...