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Hotel Receptionist

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Bath, United Kingdom Hand Picked Hotels Full time

**You make it Hand Picked**

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK - comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

**We are currently recruiting for a Hotel Receptionist **at Bailbrook House Hotel.**

**Bailbrook House Hotel **is a 4AA Silver Star Hotel with 88 bedrooms and a 2AA Rosette fine dining restaurant.

**About the role**:
We have an opportunity for someone to join our hard working team at Bailbrook House Hotel as a Hotel Receptionist.

This is a full time role of 40 hours per week over 5 days. This role offers a mixture of hours and flexibility, including early shifts from 6:45am - 3.30pm, mid shifts of 10am - 6:30pm and late shifts of 2.30pm - 11pm. This is on a rota basis and will include weekends as weekends tend to be our busiest times.

We also have a flexible hour position working a few shifts per week.

Our receptionists are the first member of Hand Picked our guests speak to, which means you’ll get to make one of the biggest impressions. You will be able to give a fantastic welcome and get our customers excited about their stay, whether that’s showing off the hotel with a guided tour, or showing the guests the way to their bedroom and assisting them with their bags.

As a Hotel Receptionist you will also check our guests in and out using Opera our Hotel booking system, so you will need to be confident using computers and learning new procedures as well as taking payments.

It doesn’t matter if they’re first time visitors or returning guests, you’ll charm them from the initial welcome to the “have a safe journey home” with your impeccable standards of service.

**About you**:

- You will live locally to the hotel, or within a reasonable commute
- Most of all, you’ll have a friendly, welcoming and genuine manner
- You’ll have recent experience working as a Hotel Receptionist and knowledge of Opera is desirable
- You’ll be passionate about making our guests feel at home, and will develop a thorough knowledge of our of hotel products and services
- You’ll feel comfortable in a fast-paced, busy environment
- You’ll ideally have previous experience in a similar environment and role, but this is not essential
- You’ll be excellent at building a rapport with new and returning guests
- You’ll take pride in your appearance, as the face of Hand Picked Hotels

**Our** **Benefits include**:

- A competitive hourly rate of £13.50 per hour, plus a share of service charge
- Free Meals provided on shifts
- Company pension scheme with a generous employer contribution
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.