Casual Visitor Services Assistant

3 weeks ago

Hampshire, United Kingdom Connect2Hampshire Full time

**Casual Visitor Services Assistant - Heritage, Events, Learning & Engagement**

**Salary £10.95 per hour**

**Work Location**: Manor Farm, Pylands Lane, Bursledon, Hampshire SO31 1BH

**Contract Type**: Casual

**Job Purpose**:

- To enhance the Manor Farm experience through inspirational and informative visitor engagement. Interpreting & demonstrating the history of the farmhouse, cottage, and wider farm to visitors.
- To support the planning, preparation and delivery of a full events and activity programme throughout the year, with high levels of interaction and enjoyment for our targeted family audience.
- To support and deliver the Manor Farm education programme, delivering engaging & educational sessions to visiting schools.
- To support and deliver pre-booked activities and clubs.
- To ensure the daily presentation of the farmhouse, cottage and associated buildings is delivered to the highest standard.

**Role Responsibilities**:
**Visitor Engagement - Events & Heritage**
- Bringing the Manor Farm story to life in a creative, engaging, and informative way, using a wide range of tools such as presentation, interpretation, and role play.
- To present social history in a way which is engaging for children, creating new ways to inspire the next generation.
- To assist the Visitor Services Officers in developing Manor Farm's heritage activities ensuring they are carried out consistently to the very highest standard.
- To produce & deliver safe and engaging craft activities for children and to increase the time visitors spend within the farmhouse, cottage and associated buildings.
- To assist with documenting the history and stories of Manor Farm and its people.
- Speaking directly with visitors, listening to feedback, and receiving ideas for development. Answering questions, understanding what improvements people would like to see and acting as a role model to those around you.

**Visitor Engagement - Learning & Engagement**
- To feedback and help develop the education offer.
- Occasional requirement to handle and feed the farm animals.
- Work towards our ongoing projects to improve our visitor interaction.
- To assist with school and group bookings. Meeting teachers to discuss their visits and answer any questions.

**Essential Qualifications, Knowledge, Skills and Experience**:

- Outgoing friendly personality, with a positive attitude
- Confident public speaker
- Happy to wear period & seasonal costumes when required
- Interest in history & an enthusiasm to learn
- Maths & English to GCSE or equivalent
- Knowledge of basic IT Windows software
- Ability to move around the historic location including using stairs which are narrow and relatively steep
- Ability to cover a regular shift pattern including alternate weekends & some bank holidays. Available to work during school holidays. Working hours 9am to 5.30.
- First aid trained or happy to receive training
- Experience delivering education activities or a desire to learn.

**Working Conditions**:
The following section provides an outline of the working conditions that may be encountered in this role:

- Flexible working pattern including weekends, bank holidays, school holidays and occasional evenings.
- Historic work location including using stairs which are narrow and relatively steep
- Display Screen Equipment User
- Work Environment includes: Sun exposure, Lone working, Outdoor work, working with animals.
- Costume, uniform and Personal Protective Equipment will be supplied
- Driving to include: All-Terrain Vehicle (ATV), Hampshire County Council badged vehicle, use of own vehicle for work purposes
- COSHH (Control of Substances Hazardous to Health), Biological Hazards to include: Animals / birds / reptiles, Vermin control, *Aflatoxins, Moulds / Fungi such as mouldy vegetable matter / bird handling, Human blood or human bodily fluid such as First Aid,Soil, Waste (Environmental Contact)
- As part of the pre-employment checks that are undertaken for this role, you will be asked to complete a Pre-Appointment Medical Questionnaire. The questionnaire is confidential and is screened by our Occupational Health Department. Under our duty of careto you.

**Vetting Requirements**:

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