Sales Associate

3 months ago

Crawley, United Kingdom Cochani London Full time

**MI OUD LONDON is a perfume brand based in the United Kingdom with the largest collection in the country handpicked from skilled perfumers around the world specializing in customized perfumes and home fragrances. Imagine waking up with your home smelling just the way you want, an Eau de Perfume to spark the energy around, and a bottle of perfume oil giving you that confidence to top-up whenever you need it without taking too much space in your pocket or purse. Create your own or buy our pre-blended ones to fulfil the imagination just the way you want with our extensive collection of home fragrances, Eau de Perfume, and perfume oil. We aim to provide our consumers with high-quality products at the best offer to help the UK smell great.**

At Mi Oud London, our retail team serves as the cornerstone of our operations. Anchored by our core values, they embody the essence of our brand and go above and beyond to fulfil the aspirations of our customers. We are currently seeking a dynamic Retail Sales Associate to join one of our luxury fragrance stores.

Join us in delivering unparalleled service excellence and elevating the fragrance retail experience to new heights. If you have an innate passion for luxury, a keen eye for detail, and a drive to excel in a professional environment, this may be the right role for you.

Key Responsibilities:

- Greet and engage customers in a friendly and welcoming manner, providing personalized assistance and product recommendations.
- Demonstrate in-depth knowledge of our fragrance products, including their features, benefits, and usage.
- Assist customers in selecting the right products based on their preferences, occasions, and budgets.
- Process transactions accurately and efficiently using our point-of-sale system, including handling cash, credit/debit cards, and gift vouchers.
- Maintain a clean and organized store environment, including restocking shelves, arranging displays, and performing regular housekeeping duties.
- Stay informed about current promotions, sales events, and new product launches to effectively promote and upsell products to customers.
- Handle customer inquiries, concerns, and complaints professionally and escalate complex issues to the Store Manager or Team Leader as needed.
- Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
- Adhere to company policies and procedures, including compliance with health and safety regulations.

Key Qualifications:

- Previous retail sales experience preferred but not required.
- Strong customer service skills with a friendly and approachable demeanor.
- Passion for fragrances and an eagerness to learn about new products and trends.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a team environment and independently.
- Detail-oriented with strong organizational skills.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Company Benefits:

- 25% employee discount.
- Career progression and an opportunity to grow within the company.

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

**Job Types**: Full-time, Part-time

Pay: £8.84-£9.24 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Employee discount
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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