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Commercial Support Administrator
3 months ago
**We deliver your parcels in the UK and to 160 Countries Worldwide**.**
Position: Commercial Support Administrator - 7822
Location: Ryton-on-Dunsmore, Coventry
Contract: Full-time, Permanent
Grade/Salary: Level 1, £20,000 - £22,000 Depending on experience
**Why choose DHL Parcel?**
As well as competitive pay rates, once you have completed your probation you will be entitled to an award-winning range of benefits to improve your wellbeing both at work and at home, including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more:
- Physical Health - A free confidential 24/7 GP Service, Gym discounts, Cycle to work scheme
- Financial Health - Enhanced Pension scheme, affordable loans, free mortgage advice and hundreds of retail/lifestyle discounts
- Emotional Health - A free mental health app, 24/7 employee support service for you and your family with access to free counselling
- Social Health - Volunteering, mentoring and fund-raising opportunities
**About the role.**
The role holder will be required to action a wide range of admin tasks such as Lead allocation, manual invoicing, auditing and absence reporting just to mention a few; therefore they will need to have excellent organisational skills and the ability to priorities their workload to ensure tasks are actioned accordingly.
**The key accountabilities and responsibilities will include the following**:
- Sales Force Administration
- Population of Rate Amendments / Profiles to support our Sales Teams
- Provide Customer Rate Information
- Ensuring accuracy in all tasks undertaken
- HR Administrative support to commercial departments - reporting of absence / Complete screening and vetting for new employees
- Track IT Equipment supplied and receipt of handover agreement
- Recover Equipment following loss of account
- Group Account Administration - set up / liaising with depots
- Stationery Orders
- Building relationships with the various teams we work with
- Comply with GDPR when handling personal data
**What are the requirements?**
- Parcel Sector knowledge would be advantageous, as a minimum experienced gained within a fast-paced, target oriented environment is required
- IT literate with good knowledge of Excel and other MS Office programs
- Data savvy - Analysis and interpret team data, presenting the findings to the business in a clear and concise manner
- The ability to engage with internal stakeholders and external customers, ensuring to manage expectations as needed and delivering excellent customer service
- Good working knowledge of DHL systems, processes and procedures is desirable but not essential
**What about career development?**
We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL Parcel.
**What will you need to do next?**
We look forward to hearing from you, and hopefully welcoming you into our team.
**Our approach to Diversity and Inclusion**
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.
