Hotel Receptionist

The Role:

- Responsibility for the care of hotel guests throughout their visit.
- Assist Reception Manager by taking responsibility for check-in, concierge duties, and check-out.
- To meet, greet and bid farewell to all guests.
- Take responsibility for the presentation of the front of house.
- Fully understand and operate the hotel property management system (Hotel Perfect Version 5) and restaurant reservation system (ResDiary).
- Assist with hotel enquiries and reservations.
- To have an understanding of the restaurant operation.
- To fully understand the different hotel tariffs and special offers.
- Accountable for the Reception cash handling, and banking issues.
- Ensure good communication with all departments with guest’s special requests and feedback.
- To have a knowledge of the surrounding area in order to assist guests with their queries.

We require the new recruit to have flexibility in order to help cover business demand, and holidays within the department. There would not be set days to work, and it would be a rolling rota done 1-2 weeks in advance. The shifts would be either 7am-4pm or 2pm-11pm, to include weekends and bank holidays etc. Although, we fully appreciate that flexibility is required on both sides.

Up to £13.00 per hour (£10.50 - £11.00 per hour plus service charge).

**Job Types**: Full-time, Permanent

**Salary**: £10.50-£11.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person