Voids Supervisor Voids London North West

5 months ago


North London, United Kingdom L&Q Full time

**Job opportunities**:
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Title

Maintenance Supervisor **Voids London North West**

Contract Type

Permanent 35 hours per week

Location

West Ham Lane Stratford, London

Persona

Agile working

Salary

Competitive

28th June at 11pm

Maintenance Services are looking for an experienced people manager to fill the role of a Maintenance Supervisor covering **Home Counties, central and north London**. With the primary responsibility focusing on voids delivery, voids management and voids surveying. You will be required as part of your duties to manage and liaise with contractors and a small DLO team. The role reports directly to the Area Voids Manager of the area you are assigned to, you will be part of an experienced supervisory team.

The successful post holder will be responsible for the day-to-day running of void repairs, pre-inspections, post inspections, compliance and WIP all in line with the standard and KPIs.

You should be confident to give advice and instruction to contractors and operatives on complexed jobs and hard fixes. You will be responsible for interacting and engaging with managers, stakeholders from other areas of the business. You will liaise with the Neighbourhood and caretaking teams as well as contact centre and other supervisors to ensure consistency in service delivery.

You will be confident in managing contractors and operatives, meeting regularly with the commercial team, and reporting any relevant information on performance to them.

L&Q prides itself on high levels of professional, customer focused service and we expect our Maintenance Supervisors to lead by example. Ensuring that everything they do is with our residents’ satisfaction and best interests in mind. You will be committed to our values (People, Impact, Inclusion, Responsibility and Passion) This role has direct influence over L&Q’s reputation.

L&Q are a value focused organisation, and our people managers will be confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.

We expect our supervisor’s to have a good understanding of Health and Safety including knowledge of Asbestos, Fire and Hygiene and for them to pass this knowledge on to their teams. Dealing quickly with any breaches or potential problems before they happen.

Ability to motivate Contractor’s & Operatives to ensure the delivery of voids, within the allotted time scales.
- Work effectively under pressure.
- The ability to challenge when needed.
- Sound Health and Safety Knowledge.
- Knowledge and the understanding of the significant risks if compliance isn’t adhered to.
- Knowledge of trades and maintenance
- Knowledge and understanding of the voids process.
- Understanding of the inspection/surveying process
- Affective engagement with other teams both internal and external.
- Ability to deliver outstanding customer service
- Clear and Concise written and verbal communication skill
- Knowledge of schedule of rates

**Our commitments**:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're



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