Mortgage Servicing Assistant

1 week ago

Chatham, United Kingdom OSB Group Full time

About the team:
The Mortgage Servicing team process customer service-related tasks for the lending brands within OSB Group.

About Us:
OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly owned subsidiary OSBIndia.

What you will be doing:
In this role, you will have the opportunity to undertake a range of mortgage related activities for OSB Group and its associated subsidiaries in addition to assisting with mortgage administration enquires from customers, solicitors, intermediaries and internal referrals including those from the OSB back office support team in India. In this blended and varied role, you will have the opportunity to utilise a variety of skills and gain valuable experience professionally and personally.

Your responsibilities will include
- Providing a consistently high quality of customer service to both external and internal customers to maintain customer satisfaction.
- Ensuring that all assigned tasks and enquires relating to mortgage accounts are dealt with promptly and efficiently to ensure SLAs are met and maintained.
- Taking responsibility for your own work and proactively seek to support other team members in achieving theirs.
- Working closely with the off shore Mortgage Servicing and Customer Support team to respond to requests relating to mortgage accounts
- Ensuring that customer outcomes, service level and key controls and quality measures meet the required standards in respect to Mortgage Servicing.

This is a great opportunity for a talented individual with strong customer service experience who is looking for their step into the mortgage industry. We have a supportive team who will provide guidance on the processes and products to the right person who is motivated and focussed on supporting out existing mortgage account holders.

In return for your commitment:
We offer a base salary of £20,000 and a competitive benefits package including:

- Discretionary annual bonus opportunity of up to 12.5%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity & Adoption Leave - Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period.
- Paternity Leave - 4 weeks of paid leave to be taken within 8 weeks of childbirth.
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:

- Previous experience delivering excellent customer service in a team environment is essential.
- Previous administration experience, ideally within a financial services environment would be an advantage.
- Ability to deal with phone enquiries in a confident manner is essential.
- Working knowledge of Microsoft Word and Excel is essential.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress._
- Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work._

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