Mortgage Servicing Assistant

6 months ago

Chatham, United Kingdom OSB Group Full time

About the team:
The Mortgage Servicing team process customer service-related tasks for the lending brands within OSB Group.

About Us:
OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly owned subsidiary OSBIndia.

What you will be doing:
In this role, you will have the opportunity to undertake a range of mortgage related activities for OSB Group and its associated subsidiaries in addition to assisting with mortgage administration enquires from customers, solicitors, intermediaries and internal referrals including those from the OSB back office support team in India. In this blended and varied role, you will have the opportunity to utilise a variety of skills and gain valuable experience professionally and personally.

Your responsibilities will include
- Providing a consistently high quality of customer service to both external and internal customers to maintain customer satisfaction.
- Ensuring that all assigned tasks and enquires relating to mortgage accounts are dealt with promptly and efficiently to ensure SLAs are met and maintained.
- Taking responsibility for your own work and proactively seek to support other team members in achieving theirs.
- Working closely with the off shore Mortgage Servicing and Customer Support team to respond to requests relating to mortgage accounts
- Ensuring that customer outcomes, service level and key controls and quality measures meet the required standards in respect to Mortgage Servicing.

This is a great opportunity for a talented individual with strong customer service experience who is looking for their step into the mortgage industry. We have a supportive team who will provide guidance on the processes and products to the right person who is motivated and focussed on supporting out existing mortgage account holders.

In return for your commitment:
We offer a base salary of £20,000 and a competitive benefits package including:

- Discretionary annual bonus opportunity of up to 12.5%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity & Adoption Leave - Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period.
- Paternity Leave - 4 weeks of paid leave to be taken within 8 weeks of childbirth.
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.

Could you be the one?:
We are looking for talented individuals who have the experience and knowledge set out below:

- Previous experience delivering excellent customer service in a team environment is essential.
- Previous administration experience, ideally within a financial services environment would be an advantage.
- Ability to deal with phone enquiries in a confident manner is essential.
- Working knowledge of Microsoft Word and Excel is essential.

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.

What to do next:
Alternatively, if you wish to have an informal and confidential chat please get in touch. Contact details can be found on our careers page.
- OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds._
- As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress._
- Whilst we are an organisation that values face-to-face interaction to build and nourish our culture, we also acknowledge that people are not just productive in an office and tied to the 9 to 5. Flexible-working opportunities are important for establishing a healthy work-life balance so if you see a role of interest we are happy to be asked about flexibility and explore together if we can make it work._

  • Mortgage & Protection Adviser

    2 hours ago

    Chatham, United Kingdom GCB Agency Recruitment Full time

    Our clients, a nationally recognised estate agency, are looking for an ambitious Mortgage & Protection Advisor to join their busy team in Medway. This is an extremely busy office; therefore, you will not be short of leads. **The Mortgage & Protection Advisor duties will include, but will not be limited to**: - Liaising with Sales Negotiators to ensure...

  • Mortgage and Protection Advisor

    2 weeks ago

    Chatham, United Kingdom CV-Library Full time

    Description: Mortgage and Protection Advisor *This is an employed role, working from an office, however, a more lucrative and flexible self-employed package is also available. Please mention this if you would prefer a self-employed package.* Our client, a Financial Services brokerage and forward thinking operation, is seeking an experienced Mortgage and...

  • Mortgage and Protection Advisor

    4 weeks ago

    Chatham, United Kingdom CV-Library Full time

    Mortgage & Protection Adviser - Employed or Self Employed Ready to Take Control of Your Earnings? Join an award-winning mortgage brokerage and earn what you're truly worth. Whether you want the security of an employed role or the freedom of self-employment, this is your chance to achieve £50,000-£60,000+ per year-or more, if you choose the...

  • Customer Service Assistant

    6 months ago

    Chatham, United Kingdom OSB Group Full time

    About the team: The Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals. About Us: The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully...

  • Estate Agent Assistant Branch Manager

    2 weeks ago

    Chatham, United Kingdom CV-Library Full time

    Description: Estate Agent Assistant Branch Manager Our Clients, a very well established and well respected independent Estate Agency, are seeking an experienced and skilled Estate Agent to join their flourishing and friendly team. If you are an Experienced Estate Agent, this is a perfect opportunity to grow your career and join a fantastic and vibrant...

  • Product Operations Officer

    6 months ago

    Chatham, United Kingdom OSB Group Full time

    About the team: The Mortgage Product and Proposition team designs and launches all the mortgages products offered by the Group. Having a reputation for excellence, this is an ideal role for someone looking to take a step into a specialist team where individuals can take on responsibility and have an opportunity to stand out. About Us: The OSB Group is a...

  • Product Operations Officer

    6 months ago

    Chatham, United Kingdom OSB Group Full time

    About the team: The Mortgage Product and Proposition team designs and launches all the mortgages products offered by the Group. Having a reputation for excellence, this is an ideal role for someone looking to take a step into a specialist team where individuals can take on responsibility and have an opportunity to stand out. About Us: The OSB Group is a...

  • Product Operations Officer

    6 months ago

    Chatham, United Kingdom OSB Group Full time

    About the team: The Mortgage Product and Proposition team designs and launches all the mortgages products offered by the Group. Having a reputation for excellence, this is an ideal role for someone looking to take a step into a specialist team where individuals can take on responsibility and have an opportunity to stand out. About Us: The OSB Group is a...

  • Weekend Service Assistant

    7 months ago

    Chatham, United Kingdom Earl Street Employment Consultants Ltd Full time

    Our client is a shared service that delivers high quality library and IT services to support the users of the three institutions that currently comprise the Universities at Medway (University of Kent, University of Greenwich and Canterbury Christ Church University). They have asked us to help recruit a temporary Weekend Services Assistant working as part of...

  • Customer Services Assistant

    6 months ago

    Chatham, United Kingdom Compass Group Full time

    We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a...

  • Broker Liaison Coordinator

    7 months ago

    Chatham, United Kingdom OSB Group Full time

    About the team: The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal. About Us: OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of...

  • Employee Benefits Financial Advisor

    1 day ago

    Chatham, United Kingdom Fram Executive Search Limited Full time

    Fram are working with a leading financial solutions company who specialise a wide range of professional and financial services to private clients and businesses.Our client has an Employee Benefits division dedicated to helping employers optimise their employees financial planning and pension needs.This role is within the advisory team that provide financial...

  • Financial Services Administrator

    1 month ago

    Chatham, Kent, United Kingdom OSB Group Full time

    Job OverviewThe OSB Group is a specialist mortgage lender, committed to diversity and inclusion in the workplace. As a key member of our Finance Department, you will play a crucial role in processing payments and ensuring the smooth operation of our systems.About the RoleIn this exciting opportunity, you will be responsible for undertaking daily tasks...

  • Food Service Assistant

    2 weeks ago

    Chatham, Kent, United Kingdom Sodexo Group Full time

    Job DescriptionThis role involves supporting the efficient operation of a busy food and beverage business. The ideal candidate will assist in presenting kitchen items in an appealing way, ensuring excellent service standards are maintained.The working hours are Monday to Friday, 11am to 2pm, with a 15-hour weekly commitment. This is a term-time only...

  • Customer Service Support Assistant

    3 weeks ago

    Chatham, Kent, United Kingdom British Heart Foundation Full time

    Job Description:We are seeking a Customer Service Support Assistant to join our team at the British Heart Foundation. As a key point of contact for customers, you will be responsible for providing excellent service, handling enquiries, and assisting with administration tasks.The ideal candidate will be calm, collected, and happy to chat on the phone, with a...

  • Assistant Company Secretary

    7 months ago

    Chatham, United Kingdom OSB Group Full time

    About the team: The Company Secretariat is responsible for driving effective corporate governance around the OSB Group for the benefit of its wider stakeholders. Our team covers a broad range of activities including, Share Plan, Governance, Statutory and Regulatory Compliance. Join our friendly, bustling, agile, and collaborative team where each day brings...

  • Broker Liaison Team Leader

    6 months ago

    Chatham, United Kingdom OSB Group Full time

    About the team: The Broker liaison team support the bank by taking the inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, further advances, and for support with our broker portal. About Us: The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected...

  • Assistant Manager Food and Beverage Services

    1 week ago

    Chatham, Kent, United Kingdom Compass UK & Ireland Full time

    Job Title: Assistant Manager Food and Beverage ServicesWe are seeking a highly skilled and experienced Assistant Manager to join our team at Compass UK & Ireland. As an Assistant Manager, you will be responsible for the overall efficient and effective management of the contract to ensure great quality, consistent food and beverage services across all...

  • Senior Financial Support Specialist

    3 weeks ago

    Chatham, United Kingdom Osb Full time

    About the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties.We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments.We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.Our...

  • Business Services Reporting Partner

    2 weeks ago

    Chatham, United Kingdom Osb Full time

    About the team:As Business Services Reporting Partner you will be join a small team to deliver and manage high level key regulatory customer reporting activities on behalf of OSB Group to Financial Regulators including the Prudential Regulatory Authority (PRA) and/or Financial Services Compensation Scheme (FSCS), His Majesty's Revenue and Customs (HMRC) and...