Trainee/generalist Adviser

**Position**: Trainee/Generalist Adviser

**Location**: Central Lewisham (Leemore Centre, SE13 5EU), but may be required to work anywhere within the CAL service including at outreach locations, and some home based working in a hybrid arrangement.

**Closing date**: 29 February 2024

**Role details**:
Job title:
Trainee/Generalist Adviser

**Location**:
Central Lewisham (Leemore Centre, SE13 5EU), but may be required to work anywhere within the CAL service including at outreach locations, and some home based working in a hybrid arrangement.

**Salary**:
£24,000 to £28,000 (depending on experience)

Salary pro rata:
No

London allowance:
No

Hours per week:
35 hours per week

Type of contract:
Fixed term

29/02/2024

**About the role**

Provide quality generalist advice and casework on a range of issues in particular housing and benefits, with a focus on income maximization and financial capability.

**Context of role**

Work as part of the CAL advice team to ensure delivery to agreed targets and quality standards.

**Generalist Adviser**
- Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.
- Use the Citizens Advice AdviserNet website to find, interpret and communicate the relevant information.
- Research and explore options and implications so that clients can make informed decisions.
- Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

**About you**

You will have:

- Proven track record as a generalist adviser including experience of providing benefits advice or a willingness to train as a generalist adviser within a short time frame.
- Ability to commit to and work within the aims, principles and policies of the Citizens Advice service.
- Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.