IT Helpdesk

IT Helpdesk - Ministry of Justice

Location: Doncaster

Pay: £11.88

**Job Type**: Temporary

Sector: Public Sector

Hours: 37 hours a week

**A Little Bit About Us**:
Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

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**About the Client**:
The Ministry of Justice is a major government department, at the heart of the justice system. They work to protect and advance the principles of justice. Their vision is to deliver a world-class justice system that works for everyone in society.

**What Will Be Your Day to Day Responsibilities?**
- Troubleshoot and triage IT incidents, escalating when appropriate
- Assist staff with new digital products
- Act as a single point of contact for all court users in both sites in respect of IT issues
- Provide coaching to staff and judiciary in use of digital products when necessary
- Complete the governance checks and courtroom checks as directed
- Act in accordance with HMCTS IT and Security policies
- Carry out general admin tasks, including inputting results and data into the Court's IT systems and to work within the local teams as directed by local management

**What's in this for you?**

This position provides a unique chance to contribute to the delivery of justice, fostering a sense civic duty. Working in a dynamic environment, you will gain valuable experience in administrative processes specific to the legal sector.

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**Diversity in the workplace**:
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.