IT Systems

IT Systems / Network Engineer needed for an exciting opportunity to join my clients growing team. This is a challenging but rewarding position with significant opportunity for personal development.

Full-time (Monday through Friday, 8.30am to 5pm), in office position.

I am looking for a Systems and Network Engineer to join the support department in a varied, challenging position, dealing with day-to-day support requests from our client-base whilst simultaneously working on a regular flow of more sizeable migration projectsand new infrastructure installations. Much of the work is done remotely from our offices, but customer site visits are also a part of the role. Therefore, a full driving license and own transport is a requirement of the position.

The role is highly customer focused, so the ability to build and maintain good customer relationships and in an honest and trustworthy manner is critical. My client has a small, but fast paced team meaning the ability to multi-task is absolutely crucialto succeeding in this role, along with being able to recognise your own strengths and weaknesses, and those of your colleagues, to help you work as a team-player and best achieve the departments goals. You should, however, be comfortable to work entirely onyour own initiative, especially where you or your colleagues are working with customers elsewhere.

**Your Responsibilities**

Manage and work on multiple tickets and projects simultaneously.

Accurately create, update, and manage client knowledgebase articles.

Configure and install IT software and hardware.

Administer (when on-rota) the IT Departments, IT Procedures mailbox managing alerts from client infrastructures.

Follow department and companywide work instructions whilst also contributing positively, with suggestions, to their evolution.

Proactively work on our customer management dashboard ensuring supported client infrastructures has the latest software and firmware available.

Report directly to the IT Services Manager for role and day-to-day support and task assignment.

Act as pre-sales mediator when sales enquiries come through the support channel.

Complete annual training courses in software that is used to provide high quality support services to clients.

Contribute to the general upkeep of the workplace facilities ensuring workspaces are kept to a high standard.

Essential Experience & Skills

A minimum of 1 year of commercial IT systems support, preferably in a similar SME or MSP type environment.

Working with Windows server operating systems and the tools that come with managing on-premises IT infrastructures (AD DS / DNS / DHCP / GPO/ File & Print Services).

Installation, secure configuration, and administration of Windows desktop operating systems.

Installation, secure configuration, and administration of networking equipment (routers, switches and wireless AP’s).

Experience configuring anti-virus policies and resolving threats.

Experience with backup technologies (at minimum configuring jobs and restoring file and folders).

Experience in the provisioning and ongoing support of Microsoft 365 tenants, primarily Azure AD / Exchange Online / SharePoint Online / OneDrive / Teams.

Confident and comfortable working on server and PC hardware, as well as installing equipment to server cabinets.

**Desirable Experience**

Experience with PowerShell scripting to help streamline environments of diagnose and/or resolve issues efficiently.

Knowledge and experience of other Microsoft products.

Experience working with DrayTek, Fortinet and Sophos XGS appliances and OS.

Experience working with Arcserve/StorageCraft products (SPX and SaaS backup).

Experience working with Sophos and Panda anti-virus products.

HP ProLiant and Fujitsu Primergy Server hardware.

HP, Fujitsu, Lenovo, and Dell client computing devices.

Comfortable finding your way around and supporting mobile technologies (iOS and Android devices).

Experience with telephony (VOIP systems).