Education Delivery Coordinator

4 months ago

St George's Park, United Kingdom The Football Association Full time

**About the Team**
- From first-time coaches to the big names operating at pro-level, we provide the English game with a workforce that reflects and inspires everyone who plays the game. Our team designs and delivers the coaching pathway, and manages coaching badge qualifications, to raise the bar for our national game.

**What will you be doing?**
- Contribute to the review of survey feedback and identification of areas of improvement for implementation.
- Implement process improvements to enhance the delivery of events.
- Provide information on course operations and events KPI's to the Education Delivery Officer.
- In-situ coordination of the delivery of FA Education courses.
- Ensure the courses are delivered within agreed budgets.
- Provide excellent customer service and support to course tutors and learners throughout the learner journey from pre-course enquiry through to post course certification.
- Develop positive working relationships with internal and external key stakeholders working collaboratively to achieve the best outcomes for all.
- Support other team members in the delivery of events when required.
- Use the relevant IT systems to ensure all data is captured and planning milestones delivered.
- Undertake project work as designated by the Education Delivery Officer.
- Support the creation of an FAE Operating Manual to ensure minimum standards and clear consistent processes across FA Education.
- Ability to work in a flexible and agile manner to support course delivery and events, which serve FAE Customers. Including evenings and weekend commitments.
- Executes additional tasks as required in order to meet FA Group changing priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
- As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

**What are we looking for?**
- Essential for the role:

- Strong written and verbal communication skills.
- Experience working in a fast-paced customer-focused environment and delivering excellent customer service.
- Proven team
- working experience.
- Ability to demonstrate working with and supporting numerous key internal and external stakeholders.
- Experience in budget management.
- Experience in events/operations planning and delivery.
- Ability to manage multi projects and stakeholders.
- Use of planning tools and systems.
- Proficient skills in MS Office including Excel.
- Flexible approach to working hours, including evenings and weekends.
- Beneficial to have:

- Experience in a sporting organisation/association.

**What's in it for you?**
- We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
- We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
- Free, nutritious lunches, at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional Thank You days leave, volunteering days as well as 25 days annual leave.
- A hybrid working model offering flexibility on where you work.

**Our Organisation**
- The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
- The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park,
- **all with a purpose to Unite the Game and Inspire the Nation.**
- We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to moni

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