Head of Student Complaints, Conduct and Funding

4 weeks ago


Brighton, United Kingdom TPP Recruitment Full time

J80874CB_1708009375 Posted: 15/02/2024

Expiring: 14/03/2024
- £200 - £240 per day
- Brighton, East Sussex
- Temporary

Do you have experience in managing the complaints department within higher education?

Do you have working knowledge of the OIA - Office of the Independent Adjudicator?

**Job **role**: Head of Student Complaints, Conduct and Funding
**Location**: East Sussex
**Pay rate**: £200-240 per day PAYE
**Working hours**: 37.5 hours per week onsite with occasional work from home
**Duration**: 6 weeks (23 March - 6 May)

Join a leading higher education institution in the Sussex area in their Directorate for the Student Experience division. We are seeking a dynamic individual for the position of Head of Student Complaints, Conduct, and Funding. As part of the Directorate for the Student Experience, you will play a pivotal role in providing leadership and effective management in addressing student complaints, misconduct, and funding-related matters.

**Your responsibilities as a **Head of Student Complaints, Conduct and Fundin**g **will include**:

- Lead the Student Complaints and Appeals Service, ensuring adherence to quality assurance standards
- Manage statutory, institutional, and reputational risks associated with student cases
- Oversee the effective delivery of university funding schemes, ensuring compliance with relevant regulations
- Review, develop, and implement efficient quality assurance mechanisms for all student casework and funding processes

**To be a successful in the role you will require**:

- Knowledge of current policies and regulatory issues in higher education
- Management experience in complaint handling and misconduct in higher education or similar roles
- Excellent leadership and teamwork skills
- Strong ability to liaise effectively and provide accurate advice



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