Hospitality Team Member

3 weeks ago


Southport, United Kingdom Harrison Leisure Riverside Holiday Park Southport Full time

**Role Description**:
Hospitality Team Member will be an integral part of our service team, contributing to the overall guest experience. This role requires a customer-focused approach, strong communication skills.

**Duties will include**:
1. **Customer Service**:

- Greet guests in a friendly and welcoming manner.
- Anticipate and address guest needs to ensure a positive experience.

2. **Front Desk Duties**:

- Process reservations, cancellations for the facilities.
- Handle guest requests and concerns promptly and professionally.

3. **Food and Beverage Service**:

- Take food and beverage orders, ensuring accuracy and attention to special requests.
- Serve meals and beverages to guests in a timely and courteous manner.
- Clear tables and maintain a clean and organized dining area.

4. **Cleaning and Maintenance**:

- Perform regular inspections of the facilities and surrounding areas for cleanliness and safety.
- Report any maintenance issues to the appropriate personnel.

5. **Equipment Management**:

- Set up and arrange furniture and umbrellas.

6. **Collaboration with Other Departments**:

- Collaborate with kitchen staff to relay guest preferences and dietary restrictions.
- Work as a team to ensure a seamless and enjoyable guest experience.

7. **Event Support**:

- Assist in the setup and breakdown of events and functions.
- Coordinate with event planners to meet guest requirements.
- Provide support during special events and promotions.

8. **Cash Handling**:

- Handle cash transactions accurately and responsibly.
- Process payments, issue receipts, and reconcile cash drawers.
- Any other duties as necessary to meet the needs of the Company.

**Skills Required**:

- Experience in a customer service or hospitality.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic knowledge of cash handling procedures.
- Willingness to work flexible hours, including evenings, weekends, and holidays.

**Company Responsibilities - All employees throughout the business should observe the following areas of responsibility**:
**Health & Safety**

To participate in the promotion of a safe working culture on site, ensuring that the safety of yourself and others on site is maintained always by adhering to all health and safety systems as outlined in the Harrison Leisure Health and Safety Policy.
- To ensure a safe standard of working in your work area
- To demonstrate safe working practices and always behave in an appropriate manner.
- Ensuring that suitable and sufficient Personnel Protective Clothing is always worn correctly and is relevant to the area you are working in.
- Be accountable for the reporting of all accidents, incidents, dangerous occurrences and near misses to your manager.

**Job Type**: Zero hours contract

Pay: £8.60-£11.44 per hour

Expected hours: 5 - 35 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Food preparation: 1 year (preferred)
- customer Service: 1 year (preferred)

Work Location: In person



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