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Customer Service Planner

4 months ago

Sittingbourne, United Kingdom Swale Heating Ltd Full time

**Customer Service Planner**

**Sittingbourne**

**Basic Salary £20,300-£26,000 - flexible dependant on experience**

**Full time, Permanent,**
- **Do you have experience in customer service contact centre inbound calls? Are you familiar with the functions of planning/organising of field-based workloads? If that is the case, we have the role for you.**_

Swale Heating are one of the biggest and most recognised heating specialists in Kent. We are relied on to keep over 126,000 households across London, the South East and East Anglia safe and warm. This is a unique opportunity to work with a growing _**Award Winning Company **_that is committed to the continuous learning and training of its staff

**WAIT What’s in it for you?**

**Our Company Benefits include**:

- 28 days annual leave entitlement (including bank holidays)
- Discounted gym memberships, cinema, shopping vouchers and more
- Buy & Sell Annual leave scheme
- Employee Assistance Programme
- Private Healthcare plan
- Company pension scheme
- Access to Headspace meditation app
- Access to Sodexo benefits portal

**What do we need from you?**
- 2 years’ experience of call handling within a customer services environment
- 1-year experience within a contact centre environment.
- Demonstrable planning and scheduling experience.
- Experience of efficiently managing time and workload.
- IT literate (Training will be provided on all systems during induction, however, familiarity with using a PC is required)

**Purpose of the Role**:
To deliver excellent customer service and planning efficiencies to the Customer Service Operations Department.

Customer Service Planners impact the experience of every customer as they are the first point of contact, offering help, support, guidance and allocating appointments in accordance with service levels. You will be friendly, professional, and empathetic, using the tools and information available to find the best possible solution for the customer.

**Hours of work**

37.5 hours per week Monday to Sunday on a 3-week shift rota basis.
- **Week 1** - Mon-Fri 8.00am-4.30pm
- **Week 2** - Mon-Fri 9am-5.30pm (4 days + 1 rest day) 1 weekend day Sat or Sun 8am-4.30pm
- **Week 3** - Mon-Fri 10.30am-7pm (every 12th week 11.30am-8pm)

**Job Types**: Full-time, Permanent

**Salary**: £20,300.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift

**Experience**:

- customer service: 2 years (preferred)
- call centre: 1 year (preferred)
- planning/scheduling: 1 year (preferred)

Work Location: In person