Legal Support Hub Leader

6 months ago

Manchester, United Kingdom Connectr Full time

**Description**:
Our client is seeking a proactive, people-focused Hub Leader to join their team.

As the Hub Leader, you will be responsible for ensuring the legal support team meet the needs of the firm and its clients. You will be responsible for delivering a high-quality legal support service. You will manage the Practice Assistants, Legal Services Assistants and Administrative Assistants and will be the main point of contact for the team.

**Key Responsibilities**:

- Facilitate new starter inductions
- Ensure the Legal Support Managers have an awareness and understanding of HR, department and client specific policies, procedures and information
- Coach and develop the team, assigning relevant training where required and managing individual performance
- Ensure the legal teams fully comply with the firm's policies and procedures
- Drive and ensure the delivery of consistent and high quality service to clients across team
- Champion and get involved with department/firm initiatives and projects
- Manage resource allocation to ensure service levels are maintained with a fair distribution of workload and cover of absences, as well as highlighting head count issues to the Legal Support Managers and participating in the recruitment for new team members
- Work closely with the Legal Support Managers, supporting the wider group and maintaining a full understanding of the group's aims and objectives
- Liaise and work closely with other Hub Leaders and Legal Services Managers to improve the quality and efficiency and consistency of services provided to the business

**Skills and Experience**:

- Strong communication skills, able to quickly establish relationships with stakeholders at varying levels of seniority
- Proactive and collaborative, able to balance conflicting priorities
- Excellent leadership and customer service skills
- High attention to detail and quality
- Advanced Microsoft Office skills

**Benefits**:

- Private medical insurance
- Dental insurance
- Pension scheme
- Life assurance
- Maternity/paternity pay
- Lifestyle discount platform
- Cycle to work scheme

**About Connectr**:
At Connectr, we build beautifully human connections through technology for our partners ranging from Burberry to Cisco, National Grid to British Airways.

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