Lettings Clerk

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- **Report to manager**
- **Marketing property, matching with applicants, and securing appointments for viewings**
- **Accompanied viewings**
- **Completing administration, credit check, reference forms**
- **Taking initial deposits, receiving rental monies**
- **Organising & carrying out check in process**
- **Carrying out inventories, inspections, check outs**
- **Issuing legal documentation**
- **Comply with current legal legislation ( ie gas safety check, epc’s )**
- **Proficient in working with computer and estate agency software**
- **Organising maintenance**
- **Liasing with landlord / tenants**
- **Attend training as required**
- **Ensuring that service standards are met by company policy**

**CUSTOMER CARE**
- **Ensure that all customers receive a professional, efficient, friendly consistent and personalised service**
- **Accurately enter all property details onto the website and ensure that all responses are dealt with in accordance with customer service standards**
- **Manage customer feedback effectively, giving feedback and immediately addressing any highlighted areas of concern**
- **Consistently demonstrate the ability to pre-empt and fully understand customer needs and requirements**
- **Actively support the branch in achieving the highest levels of customer service, feedback from clients, suppliers and the company**

**BUSINESS RELATIONSHIPS**
- **Ensure clear communications and good relationships are encouraged to exist with members of the company’ support departments**
- **Identify opportunities to work with and refer business to other departments / branches**

**ENHANCEMENT**
- **Ensure that the presentation of you personally and that of the branch complies with the company’s high standards and supports our brand image**

**ADMIN**
- **Proactively ensure that all written communications on behalf of the branch are accurate to the best of your knowledge and conform to the Estate Agency Act**
- **Liase with colleagues to ensure the sales / letting database is managed appropriately**
- **Manage your desk in a organised and efficient manner, so that you accurately and systematically document current activity**

**PERSON SPECIFICATION**

**Business Understanding**
- **Understand process, procedures and practises within own team / area of the business**
- **Has a understanding of the work in his / her own division**
- **Recognises the primary competitors in the market place**
- **Keeps an eye on the market and the current trends**
- **Has a understanding of how business works**

**Excellent Service**
- **Question and investigate to uncover the real needs of the customer**
- **Provide a service that meets customer expectations**
- **Seek feedback from customers to ensure their needs are being met**
- **Tailor the service offered to the customer**
- **Strive to exceed the the customer’s expectations having first established what they are**
- **Uphold the company mission statement and values at all time**

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- _**Must hold a full valid uk driving license **_

**Salary**: £19,000.00-£21,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Ashington (required)

Ability to Relocate:

- Ashington: Relocate before starting work (preferred)

Work Location: In person