Sales Representative

5 months ago

Manchester, United Kingdom SimpliSafe Ltd Full time

**Job Title**: Sales Representative

**Reports to**: UK Senior Sales Supervisor

**Salary**:£20,600.00 per annum, Potential OTE £30,000.00 + Company Benefits

**About SimpliSafe**:
SimpliSafe is an industry-leading home security company that understands the importance of protecting the life you’ve built. From advanced cameras and doorbells to entry and motion sensors, SimpliSafe also provides best-in-class professional monitoring that will watch over your home even when you can’t.

Already protecting over 4 million people across the US and UK, SimpliSafe continues its mission to make “every home secure”. Since launching in the UK in 2019, SimpliSafe has already received awards and numerous accolades from leading publications, as well as an excellent rating on Trustpilot and a customer NPS in excess of 72.

**Why SimpliSafe**:
There’s nothing more important than keeping your family and home safe, and there’s nothing more fulfilling than knowing you’re helping people every day and providing them with extra peace of mind.

With a no-ego culture, we encourage teams to collaborate and innovate and with those seeking their next challenge, SimpliSafe can offer big opportunities. We don’t just want you to work here. We want you to grow and thrive here.

**The Role**:
As a Sales Representative, you will be required to respond to customer’s enquiries giving accurate pricing information to maximise sales within the contact centre. You will need to be flexible in your working hours and maintain the company standards set, you will earn commission based on your sales revenue.
Why are we hiring?
Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we relentlessly pursue our goal of ensuring everyone feels safe in their own home.
What You’ll Do
- Answer inbound Sales queues to convert to sales and subsequent activations of service subscriptions.
- Making outbound calls to potential new customers and sales leads to conversion to system and subscription sales.
- Use a Live Chat function to promote and obtain sales.
- Build rapport with customers, get to know their individual needs and put their interests first
- Answering inbound Loyalty calls to retain existing customers.
- Achieve and exceed sales & retention targets and KPIs.
- Identify and utilise all opportunities to upsell.
- Provide feedback to Senior Management around barriers to conversion.
- Completing cancellations surveys to provide management with a deeper understanding as to why customers cancel.

What You’ll Need
Whether you are looking for a new career or to expand your sales skills, we can definitely help. We are looking for motivated individuals who aren’t afraid of a little challenge to join the team. The atmosphere is warm, friendly and fun. We thrive on the culture that we have developed and ensure our values are aligned.
- Call centre / outbound sales experience is not essential as we will provide full training on products and systems, and you will be supported by an experienced team who are perfectly equipped to unlock your full potential, develop your product knowledge, and help drive your success
- Must be an excellent communicator with the ability to build rapport quickly and easily with customers from all walks of life.
- Active listening skills are essential.
- We are looking for self-starting, fast-paced outgoing personalities with the ability and confidence to talk to our customers and leads without hesitation.
- Must be a master in needs analysis and objection handling with the ability to turn barriers into opportunities and adapt quickly to verbal cues and buying signals.
- Must work with integrity and empathy with great customer service and the drive for a world class NPS at the forefront of all communication.

What Values You’ll Share:

- Customer Obsessed - We understand our customers and aim to build long term relationships and trust.
- Aim High - We are always challenging ourselves and others to grow and improve.
- No Ego - We drive to succeed as a team and learn from our mistakes.
- One Team - We collaborate and win as a team.
- Lift As We Climb - We invest in developing others and ourselves.
- Lean & Nimble - We test, learn and improve.

**What’s in it for you?**

Working at Simplisafe, you’ll have access to:

- Competitive salary and commission structure
- 36 Days holiday entitlement
- Enhanced pension
- Life assurance
- Private dental and healthcare
- Free eye test and contribution to glasses
- Employee Assistance Programme
- SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.)
- Cycle to work scheme
- Team social events (annual summer and christmas parties, amongst other socials)
- Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc.

**Salary**: From £20,600.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Work Lo

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