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Duty Manager

4 months ago

London, United Kingdom First Response Group Full time

Here's a fantastic opportunity for an experienced Duty Manager to join the friendly team at First Response Group for a high-profile event space based in central London.

**Key responsibilities of the Duty Manager include**:

- protecting the integrity, security, and safety of the site, its employees, guests, and visitors
- protecting the company's assets against theft, assault, fire, and other safety issues
- investigating security breaches, incidents, and other alarming behaviour
- responding to emergencies and incidents within designated areas promptly and according to policy
- completing reports and record observations, information, occurrences, and surveillance activities
- ensuring compliance with government regulations
- ensuring health and safety procedures are followed at all times
- delivering high levels of customer service, consistently demonstrating the core values of First Response Group

**Benefits**:

- Uniform
- Free healthcare package which includes access to EAP
- Industry-leading pay rates
- Death-in-Service
- Company pension scheme
- High-street discounts
- Continuous professional development
- Referral Scheme - _£100 voucher for every successful referral_
- Holiday allowance of 5.6 weeks per year pro-rata

**Essential Skills**:

- Must have a valid SIA Door Supervisor Licence
- Must have a valid CCTV Operators Licence
- Must have the right to work in the UK
- Fully comprehensive 5-year work/unemployment/education history screenable to BS7858
- Must have demonstrable experience working in a similar role in high-profile / high-footfall environments
- Have a high level of self-presentation
- Be able to work independently as well as part of a team
- Be punctual and reliable
- High levels of written and verbal communication skills
- Excellent interpersonal and communication skills

**Desirable Skills**:

- The ability to work proactively and use intuition
- Have a keen attention to detail
- Ability to remain patient and calm under pressure
- Ability to remain alert and aware of surroundings
- Adaptable and responsive
- Strong customer focus
- Ability to make tough decisions considering any risks to meet operational needs and the demands of the business
- Excellent time management, with the ability to prioritise against urgency and importance
- Proactive leadership skills with the ability to instil a culture of high performance and delivery
- Ability to contribute to strategic and tactical planning
- Supports the management team in developing a strong network with local communities and businesses
- An understanding of corporate and major events

**About Company** First Response Group (FRG) is a total security, risk, and facilities management solutions company.

We are leading the way with new technologies and training and development to deliver a first-class service to our clients.

What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to companydevelopment, and shares in our successes.

We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.