Freelance Customer Service Tutor

7 months ago

London, United Kingdom Learning Curve Group Full time

**Vacancy Name**
- Freelance Customer Service Tutor

**Vacancy No**
- VN3537

**Location City**
- London

**Contract Type**
- Associate

**Salary Minimum Pounds**
- £23

**Salary Maximum Pounds**
- £23

**Description**
- Learning Curve Group is a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centered around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

Our employability team generally work with adults who are further away from the employment market and
support them in gaining a qualification but also boosting their confidence and other soft skills. Our LCG
head office is based in County Durham, but our employability provision operates nationally.

**Role Information**

**DUTIES**
- Deliver a timetable of teaching, learning and assessment as agreed with your Tutor Delivery Manager.
- To undertake qualification delivery planning in collaboration with team members that is compliant with all external requirements.
- Ensure that support systems are provided to facilitate positive retention, achievement, and progression.
- Completing all E-registers in a timely manner to the required standards
- Monitor attendance and performance of the learners on an ongoing basis and effectively report to management.
- Ensure learner requirements are dealt with quickly and effectively
- To deliver teaching, learning and assessment ensuring a positive learner experience and timely achievement.
- To ensure individual learning plans and progress reviews are completed appropriate to individual learner requirements, including the setting of smart targets.
- Timely completion of assessment and documentation to meet awarding body, audit and organisational requirements.
- Submit portfolios in a timely manner for interim and summative verification and work with the IV to ensure quality improvement.
- Undertake appropriate learning and development activities as required for the job role and maintain a record of all CPD.
- Contribute where appropriate to learner disciplinary action requirements.
- To attend standardisation and team meetings at designated centres to develop team and individual performance.

Promote and ensure safe working practices and safeguarding of learners in line with current Health and Safety legislation and LCG Safeguarding and Prevent policies.
- Conduct your role in line with the company values and expected behaviours
- Promote equal opportunities and recognition of diversity throughout the company
- Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
- Ensure confidentiality and professionalism at all times.
- Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

**ESSENTIAL CRITERIA**
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
- Hold Level 3 Teaching Qualification
- Hold Assessing Qualification
- Level 3 and above sector qualifications
- Access and use of your own resources

**EQUAL OPPORTUNITIES**
- **PURPLE PERKS OF BECOMING AN ASSOCIATE**
Aside from the amazing support you receive from your Tutor Delivery Manager, there are some great reasons to come onboard as an Associate Tutor with Learning Curve Group.
- **Flexibility**
As an associate tutor you have the luxury of picking and choosing how often you would like to teach to accommodate to your other commitments. All Employability courses differ in terms of the length of the course and the number of days which are required from the tutor each week for delivery. You will receive all courses information prior to accepting work.
- **Support**
From day 1 you will receive support from your Tutor Delivery Manager, starting with an in depth and thorough onboarding process and a chance to ask all your questions You will have regular contact and update with your manager over Microsoft Teams, or face to face if you’re passing the office.
- **SHIFTS**
We have recently invested into a live scheduling tool called SHIFTS for all our tutors in Employability. As a tutor you will receive instructions on how to sign into the APP. Once you have completed your profile, you will receive notifications when a job has been assigned to you and be able to look at all your upcoming courses you have agreed with your Tutor Manager to deliver. Organisation at its finest
- **Standardisation Meetings**
You will use your own initiative to complete the services, however LCG can specify working standards which are monitored by observations and twice-yearly standardisation meetings. The standardisation meetings are also an e

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