Counter Assistant

**Job Title Counter Assistant**

**Department Forest and Groundcare**

**Reports to **The Branch Manager

**Job Role**
- Communicate effectively with customers
- Connect with the customer by being friendly, helpful and knowledgeable and be available to deliver great service
- Resolve customer queries and complaints in a timely and appropriate manner
- Provide support to other trade counters as required
- Finalised orders processed through the electronic point of sale system (EPOS)
- All showroom stock priced, stock coded and date rotated, replenish showroom shelves, create daily pick-lists and retain high level of cleanliness
- Meeting performance targets when applied
- Developing sales of specialist product range and/or equipment
- Document, progress and advise those necessary, of customer returns
- Complete cycle counts on a rotational basis
- Where applicable arrange PDI (pre-delivery inspection) for equipment sold
- To work on an electronic point of sale (EPOS)
- Manage cash and payment systems in accordance with company procedures and policies
- Showroom security

**Skills and Experience**
- Direct customer/counter sales experience selling/using industrial equipment and materials
- Good numeric and literacy skills
- Basic keyboard skills
- Basic knowledge of relevant systems, equipment and processes.
- The ability to negotiate with customers
- Ability to respond positively to new challenges and change
- Understands the importance of data accuracy.
- The ability to work with mínimal supervision
- A previous background in Groundcare machinery sales would be beneficial
- Excellent Customer Service: communicate effectively with customers - connect with the customer by being friendly, helpful and knowledgeable - be available to deliver great service - resolve customer queries and complaints in a timely and appropriate manner
- Provide support to other members of staff/departments as and when required
- Take part in training arranged by the company (TBC)
- Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager

**Working hours **40 Hours per week, Plus Saturday Rota - hours TBC.

**Location **Based at Perimeter Road, Elgin. Post holder may be required to carry out duties at other Company sites.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location