Helpdesk Administrator

We currently have an opportunity for a Helpdesk Administrator to join our team. This is a great opportunity for a customer focused individual to join a facilities management company, which can offer unrivalled opportunities for career progression.

As a Helpdesk Administrator you will be responsible for:

- Recording of events and service failures, chasing and completion of calls, production of Work Requests, liaising with internal and external customers.
- Co-ordination of engineer’s workload and diary management.
- Raising Purchase Orders and ordering parts.
- General office administration duties.
- PPE Ordering and keeping records for H&S.
- Daily, Weekly and Monthly Reporting.
- To manage inbound customer dedicated inboxes
- Answering calls from engineers, clients and colleagues.
- To log, triage and dispatch emergency call outs.
- A willingness & enthusiasm to learn.
- Excellent communication skills, as job will include written and phone contact with suppliers, customers and field based operatives.
- Allocating works to engineers in accordance with job requirements.
- Loading jobs onto our operating system and client portals, keeping systems organised and up to date.
- Updating clients on job progress and completion.
- Team player, willing to work with colleagues for the benefit of the department and the contracts.
- Previous office / admin experience preferred but not essential.
- Previous experience with job software preferable but not essential.
- To support FM Manager in the day to day running of the business ensuring contractual/statutory compliance, that all data is collated and correctly input onto systems.
- Reactive maintenance is recorded in line with the contract in line with SLA’s.
- Contractor management service and breakdowns.
- It would be desirable to have worked in a facilities helpdesk or M&E environment or call centre previously.

**Essential**
- Experience in a multi tasked, fast paced administrative role.
- Good organisational skills with the ability to work consistently.
- IT competent including Microsoft Word, Excel, Outlook.
- High level of confidentiality and discretion
- Accuracy and attention to detail
- Ability to work with different stakeholders and customers.
- Strong organisational skills
- The ability to plan your own work, work on your own initiative and meet deadlines
- The ability to manage pressure, conflicting demands and prioritise tasks and workload
- Oral and written communication skills
- A pleasant, confident telephone manner
- Teamwork, punctuality, reliability and honesty

Pay: £20,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Maldon, CM9 6NP: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Helpdesk administrator