Customer Service Level 2 Apprentice

3 weeks ago


Gateshead, United Kingdom My Learning Skills Full time

**Customer Service Level 2 Apprentice**:
Customer Service Practitioner Level 2 - 18 months

**Overview**:
A great opportunity to work within Customer Service at Yehlex UK Provide high quality customer service and gain a qualification along the way

**Yehlex & Apacs UK**:
321f Mayoral Way, NE11 0RT

**£210.00**

****Per Week

**35 Hours**

Per Week

**Role and Responsibilities**:

- Dealing with trade customers
- On counter and visiting warehouse (face to face and behind the scenes customer service)
- Preparation of orders from website and phone calls
- Dealing with any enquiries.
- Branding of packaging, steaming and sealing.
- Provide a standard of service that reflects the company corporate image.
- Ensure customers are attended to with an efficient and courteous service.
- General clerical duties.
- Dealing with deliveries.
- Pricing of stock.
- Upselling of products and services.
- Ensure a positive first impression when being first point of contact.

**Required Skills**:
Communication IT Skills Able to follow procedures Punctual & reliable

**Required Skills**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.

**Required Qualifications**:
Maths, English and ICT, GCSE Grade 4-9 or equivalent

**Training**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Customer Service Practitioner Level 2Apprenticeship qualification, with training how to: Deliver high quality products and services to the customers of your organisation by dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, and customer satisfaction.

**Prospects**:
Leading to a permanent position for the right person.

**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646

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