Support Worker

4 months ago

Swansea, United Kingdom British Red Cross Full time

**Casual
- Service Support Worker - Emergency Department
- Morriston Hospital, Swansea**
**Location**:Morriston Hospital, Swansea**
**Contract type: Casual**
**Hours per week: Various**
**Salary: £10.90 per hour**

**Driving: Full UK Driving Licence allowing to drive manual vehicles**
- Do you love helping people in need? Are you looking for a rewarding role in the health and social sector?_

Our A&E department service involves greeting and supporting patients, talking with their next of kin, providing refreshments, providing practical support such as getting a pillow for a patient. Providing the support that you would want to experience when attending an A&E department.

Your days will be spent speaking to and supporting patients and medical staff so the hospital can run smoothly, freeing up clinical time to provide support.

**A day in the life of a Service Support Worker will involve**:

- Assisting with mealtimes
- Getting food orders from patients, carrying hot meals to patients including ambulance patients and patients in the waiting areas.
- Making a tea trolley and providing refreshments to patients
- One to one support with confused, dementia, etc patients
- Bereavement support
- Signposting and referring patients.
- Providing emotional support to patients, relatives and staff
- Providing practical support
- blanket, pillow, sick bowl, etc

**Please note that this service runs Monday to Friday 10am to 6pm. As a casual staff member you will be providing cover for annual leave, sickness, vacancies, etc**

**To be a successful Service Support Worker, you’ll need**:

- To be confident in talking with staff and patients as well as comfortable writing information and being a good listener.
- A good knowledge of services provided by the NHS and Social Care.
- Education to GCSE level (or equivalent by experience).

**In return for your commitment and expertise, you’ll get**:

- **Flexible working** - We will do what we can to make sure you work in a way that suits you
- **Learning & Development Opportunities** - We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- **Discounts **- You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- **Wellbeing Support** - Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- **Team Working** - You will be working as part of a team that is supporting our mission of helping people in crisis.
- **Cycle2Work **-The cycle to work scheme enables you to lease a bicycle.
- **Season ticket loan** - We offer an interest free loan to buy a season ticket for travel between home and work.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._

**_ Connecting human kindness with human crisis_

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