Coastal Night Porter

The Hotel Folk have a fantastic opportunity for a **Coastal Night Porter **to join their friendly teams working across their coastal hotels, The Brudenell and The White Lion in Aldeburgh and Thorpeness Golf Club and Hotel. Working 40 hours a week, you will join a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience.

You must be responsible, personable and have previous experience of working in a customer focussed role. Previous experience of working nights would be a definite advantage, as would experience of working in hospitality. As this role involves serving drinks in the bar to resident guests outside of normal bar hours, by law, you must be at least 18 years old.

**40 hpw with additional hours available to be picked up depending on business requirements**

**Benefits of working as a Night Porter**:

- A share of the tips
- Free Golf at Thorpeness Golf Club and Hotel
- 28 days annual leave (pro rata to hours worked)
- 50% off food in all our hotel restaurants
- B&B in any of our hotels from only £50 per room, per night
- Discounted products at our Weavers' House Spa
- Family discounts on accommodation
- Hospitality Action - Employee Assistance Programme
- Simply Health - Health benefit scheme
- Company pension scheme
- Tailored company induction and continued training and development opportunities

**Your key tasks as a Night Porter**:

- Respond to guest and customer requests courteously and efficiently at all times.
- Answer in-coming telephone calls.
- Take accurate reservation enquiries.
- Ensure that all guests complete a registration card on arrival.
- Offer guests assistance with luggage.
- Patrol the hotel corridors at hourly intervals and the hotel exterior at least twice a night.
- Follow lock up procedure efficiently and precisely
- Complete all checklists on a daily basis and keep the daily day book/handover diary up-to-date.
- Ensure that all requests for wake-up calls and newspapers are met and that charges are recorded accordingly.
- Ensure the Hotel is sparkling clean by responding quickly to spills and accidents and following the cleaning schedule and signing off on jobs
- Have good knowledge of the fire & evacuation procedures.

**About The Hotel Folk**:
Founded in 1996, The Hotel Folk have grown to comprise of six unique and individual family run hotels, a Country Club, and luxurious Spa. Whilst all our properties are charmingly individual with their own unique personality, the thing they all have in common is the people; a community of Folk obsessed with looking after our guests and delivering a blow-your-socks-off hospitality experience

**Job Types**: Full-time, Permanent

Pay: £12.00 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Sick pay

Schedule:

- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person