Administrator (10 Month Contract)

5 months ago

Woking, United Kingdom ACS Full time

**Job Description: Administrator**

**About the role**:
We have an exciting opportunity for an Administrator to join our Operations department.

We are looking for a confident, positive, and proactive individual with a strong desire to learn and grow within our organisation.

Found in 1991, our mission at ACS is "To provide innovative and responsive HVAC engineering services, and deliver technological solutions to all clients ensuring a sustainable future and a greener planet”

You’ll be part of a wider company structure where all ideas are welcomed while continuing to push for excellent customer service.

**Department**: Administration
**Reporting to**: Administration Team Leader
**Team**: Working alongside 4 experienced administrators

**Work Schedule**:
Monday - Friday 0830 - 1700.
Full Time 37.5 hours per week with one hour for lunch between 12:00pm and 2:00pm
Working from home 1 day per week once initial training is complete

**Responsibilities and duties (shared)**:
Please note that the employee's duties may from time to time be modified as necessary, in order to meet the needs of the employer's business.

You will need to:
Be comfortable with IT as we work with multiple complex systems
Possess excellent communication skills
Deal with customer enquiries
Be focused on resolution and customer satisfaction
Quickly understand and implement new products and processes
Have a keen eye for detail

**The role**:
As an Administrator you will work within our core team, which is responsible for the smooth operation and management of daily engineer "service" workloads, reporting & scheduling, and ultimately forms part of delivering the ACS “job process”.

**Your duties will include**:
Meeting internal KPIs
Supporting sales process and generate quotations
Answering incoming calls
Supporting customer enquiries
Managing and maintaining office supplies
Scheduling and maintaining engineer workloads
Processing of purchase orders
Processing of data and reports (daily)
Ordering & Booking in parts received for future works
Supporting other administration team members

**Experience Required**:
Experience as a Administrator in a fast paced and reactive environment
A Strong communicator
A resourceful problem solver who loves a challenge
Experience in managing a flow of tasks
A good understanding of using CRM systems
Competency of MS Sharepoint, MS365
Ideally 2 years experience of working within a similar role
Experience within the HVAC industry (Desirable)

The role requires great adaptability, organisation, and analytical skills, along with being proficient in word processing and verbal reasoning. Strong attention to detail is also required.

The salary for the role will be reviewed after the first 6 months of employment.

If you have the relevant experience and are looking to work for a forward thinking company then we would love to hear from you

**Benefits**:
23 days holidays + bank holidays
Pension
Free parking
Wellbeing Support
Private Healthcare
We offer a friendly culture with modern offices, free onsite parking, social events such as big nights out and European trips, and a great supportive management team.

**Job Types**: Full-time, Permanent

Pay: £24,000.00-£27,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Woking: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 3 years (required)

Work Location: Hybrid remote in Woking

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