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Customer Administrator

6 months ago

Kingswood, United Kingdom Pear Tree Recruitment Full time

**Customer Support Advisor - Administrator**
- £22,750 p/a
- Monday to Friday
- Office Hours - 37.5 hours per week

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy providing high-quality support as part of a vital customer support team?

Our client is looking to recruit several new Administrators as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Administrator position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

**The Role**:

- Providing high-quality administrative and process support
- Ensuring all allocated processes are completed accurately and to a high quality
- Ensuring all commercial and productivity targets are met
- Developing knowledge and expertise in relation to products, process, and systems to enable maximum effectiveness in the role
- Working closely with colleagues across 1stLine Service and Field Sales teams to develop a strong understanding of the specific needs of the customer
- Taking ownership of customer issues arising, working collaboratively with colleagues to ensure swift resolution
- Proactively communicating and collaborating with colleagues across the company to ensure administrative and process tasks are completed accurately and to agreed SLAs
- Identifying opportunities and driving improvements to simplify processes
- Ensuring compliance training is completed on time, and completing documentation in a compliant fashion

**The Person**:

- Previous customer service experience
- Fantastic communication skills - both written and verbal
- Excellent attention to detail and effective problem-solving skills

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Kingswood: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have the necessary documentation to support your right to work in the UK?

Work Location: In person