Csu Advisor

Do you take pride in your expert customer service skills? Would you flourish in a role where you were the first point of contact for the general public? If so, read on, as we may have just the role for you.

**Your Duties**:

- Responding in a timely and professional manner to customer contact using a range of communication methods.
- Recording repairs for customers from various means of contact e.g. phone, counter and web reporting.
- Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, tenants).
- Using a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs.
- Implementing/advising on policies and procedures including response maintenance and other business areas where required.
- Recording Grounds Maintenance repairs & booking appointments for Grounds Maintenance inspections.
- Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate.
- To represent the CSU Team as required and provide support and cover for the other team members as and when required.
- To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post.
- To analyse and solve technical problems by investigating potential solutions working both individually and as part of a team.

**Your Profile**:

- Experience of direct delivery of relevant customer service to the public via telephone or face to face.
- Experience in dealing appropriately with customers in a challenging environment.
- Experience in using a range of computer packages including Word, Excel, and Outlook etc.

**Applicants must demonstrate (to be assessed at interview)**:

- Ability to actively listening.
- Attention to detail and organisational skills.
- Knowledge of a service or product.
- Ability to work as part of a team Customer focus and empathy.
- Conflict resolution skills.

**Additional Information**:

- A Basic Access NI Check is Required at a cost of £18.
- If this role isn’t for you, Kennedy Recruitment has a broad range of career opportunities to choose from. Get in touch to find out more._

**Job Types**: Full-time, Temporary contract
Contract length: 13 weeks

**Salary**: £11.98 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer support: 1 year (required)

Work Location: In person

Reference ID: 3440