Customer Service Agent

2 days ago


Croydon, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Service Advisor - Croydon - £20-25k
**Your new company**
A high growth financial services business based in central Croydon, are seeking to take on a number of permanent Customer Service Advisors to meet demand. Split into small teams, you will take inbound calls from consumers regarding their accounts.
**Your new role**
In this role you will be responsible for providing the best service possible to customers. This will be predominantly on the phone and you'll handle around 50-80 inbound calls per day. As part of the role, you will be required to take payments, update customerinformation and set up payment plans. You will need to adhere to company policy and log all information onto the CRM.
**What you'll need to succeed**
You'll have recent experience speaking to and dealing with customers on a daily basis; this could be in a retail, contact centre or sales role. Please note, if you do not have previous contact centre/call centre/telesales experience then starting salary is£20k for this position. Written and verbal communication skills are a must and applicants must demonstrate excellent attention to detail. Hours are 37.5/week, with shifts allocated across Mon-Fri 08.30-18.30.
**What you'll get in return**
You'll receive and annual salary of £20-25k dependant on experience. Extensive training (1-2-1 coaching & classroom-based) is provided on product knowledge and call handling techniques. Benefits include: 23+8 days holiday, 4% contributory pension, Simply HealthPlan, Employee Assistance Programme, Cycle to Work Scheme and free breakfast.

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #4180452



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