Des Administrator

We are recruiting for a part time Des Administrator (22.5 hours a week) within our Diabetic Eye Screening Service, within Specialist Services.

The post holder will work as part of a team and report to the Service/Failsafe Manager.
The post holder is the first point of contact for patients and service users and is responsible for scheduling/booking patients for screening in a timely and appropriate manner according to their care pathway.

The post holder will also provide support to managerial and clinical teams in order for them to delivery an efficient, patient-centred and well administered service.

The role is by definition varied within a specialist department and requires confidentiality, initiative, flexibility and capability of handling significant peaks in the work programmes and the ability to relate to and communicate with a wide range of organisations and individuals within and outside the Trust.

Main duties
- First point of contact for patients and service users
- On receipt of all new referral notifications ensure that the validation process has been followed in line with departmental guidelines liaising with GP surgeries, healthcare teams or hospital trust
- Be responsible for the appointment booking in a timely manner in line with NDESP and local policies
- Ensure accuracy of patient demographic details ensuring amendments/ corrections are made in a timely manner
- Ensure that all data is inputted accurately into the bespoke screening database, OptoMize, in a timely manner
- To identify and contact patients who have DNA’d for 3 years or more from the Print Queue to book further appointments/gain feedback as to why they are not attending. Feedback this information to the Patient Engagement and Communication Officers/Health Equity Team Leader.
- To assist the Patient Engagement and Communication Officers/Health Equity Team Leader with contacting Nursing and residential homes to ascertain which patients are eligible for screening and booking an appointment within a Health Equity clinic and updating the other patients, i.e. medical exclusions, sending alerts for opt outs etc.
- To have a clear and up to date knowledge of the rules and protocols of the service....

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;
Supporting your career development and progression

Excellent NHS Pension scheme

Generous maternity, paternity and adoption leave

Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave

Extensive Health and Wellbeing support and resources

If you work in our community teams, we pay for your time travelling between patients

Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate

Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

Salary sacrifice bikes up to £2k

Free car parking at all trust sites

Free flu vaccinations every year

Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please see the attached Job Description and Person Specification for the full further details on this role.