Salesforce Administrator

3 weeks ago


London, United Kingdom Dogs Trust Full time

Salary

£36,000 to £38,500 per year + benefits

Location

HQ, London

Job Type

Permanent

Hours per Week

35

Closing Date

Friday 17 November 2023

**Are you a self-starter who is passionate about animal welfare? Are you an IT professional with experience in Salesforce administration?**

As we embark on a wide-scale programme, we are recruiting for a Salesforce Administrator, who will play a critical role in the smooth running of our Salesforce environment. We have recently upgraded our Salesforce environment to the latest Not-for-Profit success pack and we will be migrating other systems into the Salesforce environment.

**Why Dogs Trust?**
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

**What does this role involve?**
As Salesforce Administrator, you’ll:

- manage the day-to-day administration of our Salesforce system, ensuring that tickets raised across the organisation are handled swiftly and appropriately,
- work closely with different teams to understand their processes, and work with other members of the team to implement solutions,
- work with the management team to embed the right principles and ways of working,
- administer user accounts, ensuring data security and integrity at all times.

**What skills do you need?**
To be successful in this role, you’ll need to:

- have some experience using Salesforce, ideally as a superuser, with strong understanding of different functionalities and how improvements can be delivered to support teams,
- be a confident communicator, with excellent verbal and presentation skills, and the ability to work closely with non-technical colleagues and explain concepts in lay terms,
- be able to build strong relationships across the organisation, and have a passion for providing colleagues with excellent service and support,
- be motivated by the aims and objectives of Dogs Trust.

**What does this team do?**
The IT department is responsible for the ongoing management and development of critical business systems that contribute to the overall success of Dogs Trust activities. The department focuses on delivering innovative solutions to support transformation initiatives and operational services across the charity.



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