Head of Carers

4 weeks ago


Norwich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

This is an exciting new and important role and we are looking for a skilled, inspiring, authentic leader to join our team.

The Head of Carers participation and engagement is key to strengthening Carers participation, involvement and support across the organisation and communities we serve. The role will work to develop practice and shape culture so that the experience of caring genuinely informs clinical and operational policy, the direction of the Trust and the wider system working.

Norfolk and Suffolk foundation trust aims to consistently deliver the highest quality care and an outstanding patient and carer experience to all.

The ideal post-holder will be someone who has worked as both a mental health professional in a leadership role, and has lived experience, with substantial and demonstrable experience of change management and collaborative system working.

The post holder must be able to balance the task demands of the role with the imperative to ensure continuous quality improvement and innovation. The post-holder will also develop and sustain a culture of participation and engagement, leading by example demonstrating the essential tenets of compassionate involvement and empowering staff to improve care with the involvement of those we serve. They will place carers at the heart of everything we do.

The post holder will work with our communities including system partners to create real opportunities for support but also to challenge inequalities and systems which are not working. They will together create opportunities for innovation and new ways of working exploring the use of digital and tools which support inclusivity. They will learn from carers and communities, listening, understanding not only what is needed but also is not working and together provide meaningful carers engagement, participation and support


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