Customer Advisor

**Customer Advisor**
**NN7 (near to Hackleton)**
**Permanent**
**Office-based**
**9am to 5.30pm**
**£28 - 30,000**

This is an excellent opportunity to join our client as a Customer Advisor focusing on retention, whose primary focus is to contact customers to support them with questions, review experience and ultimately ensure further business. The main function is to proactively follow up with existing customers to secure further sales and improve retention. The majority is business-to-business contact, but occasionally reaching out to private clients as well. Responsibilities will include ensuring optimal service delivery, offering flexible and tailored solutions to clients, and offering ideas for process improvements throughout the business. There is excellent opportunity for training, development, and progression within the business.

**Key duties and responsibilities for the Customer Advisor**:

- Proactively contacting customers and improving our client’s retention rate.
- Following up and keeping in touch with existing clients to secure repeat business.
- Acting as a point of contact for any customer queries
- Provide exceptional service levels, transparency and a highly professional point of contact.
- Use internal invoicing and CRM systems.
- Dealing with technical drawings and helping to process quotations.

**Key experience and skills required for the Customer Advisor**:

- Previous experience in a sales, retention, or renewals role.
- Background in construction industry highly advantageous but not required.
- Strong work ethic with great people skills and a professional telephone manner.
- Confidence to learn and develop through continuous on-the-job training.
- Customer-focused with excellent communication and attention to detail.
- Own transport essential

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Monday to Friday
- Overtime

Work Location: In person

Reference ID: OC-Sales/R