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Housing Administration Co-ordinator

4 months ago

Lincoln, United Kingdom Lincolnshire YMCA Full time

**Job Title**:Housing Administration Co-ordinator

**Reports to**:Housing Income & Administration Manager

**Salary**:FTE £23,426.19 (pro rata amount depending on hours)

**Hours**: 20**:

- **30 hrs Mon -Fri (there may be some requirement to work outside of normal hours by arrangement)

**Location**:YMCA Hostel, St Rumbold’s Street

**Job purpose**

The YMCA is the oldest and largest youth charity in the world, operating as it does across 119 countries. YMCA Lincolnshire reached its 150th year in 2019 and has an outstanding track record in delivering a range of services in the following five key work streams;
- Accommodation
- Health and Wellbeing
- Family & Youth Work
- Training and Education
- Support and Advice

YMCA Lincolnshire mission is to be a sustainable, vibrant and visionary charity serving communities and individuals throughout Lincolnshire, helping them gain the strength, resilience and skills to thrive and achieve their full potential

Using Christian Values as our foundation, we aim to develop the mind, body and spirit of individuals, families and communities and improve health and wellbeing for all.

We develop, manage and maintain properties and provide a range of specialist support services to meet the diverse needs of our residents. Our aim is to provide a service which is professional, personal, effective and caring.

The Housing management team is responsible for the provision of an effective and responsive service to all residents.

Then purpose of this role is to:
To ensure the Association maximises its income through the effective collection of rent, service charges and other income owed to it by residents, working supportively and proactively with the aim of sustaining licence agreements.

**Main duties**:
The post holder’s main duties will include:
**Arrears prevention**
- To provide an excellent customer focussed service for all YMCA residents ensuring that they are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears.
- To arrange for the production and distribution of regular rent statements to residents and advise residents on these accordingly.
- To participate in any Benefits take up campaigns

**Income collection**
- Work with the Housing Income & Administration Manager to arrange the collection of rental income and other housing related debts.
- To provide advice and assistance to all residents who have rent arrears by arranging appointments and keeping in regular contact with up to date information.
- In accordance with the YMCA’s policy to monitor rent accounts and implement the YMCA’s rent arrears control procedures ensuring that residents are notified of any arrears at the earliest opportunity.
- Work with the Housing Income & Administration Manager to ensure income recovery or arrears prevention and to serve notices, as a last resort as and when required.
- To prepare all paperwork for warnings and the service of notices.
- To ensure the computer system is updated with details of individual rent arrears actions and advise on the improvement of such systems on a regular basis.
- To keep full and detailed records of all actions taken and all contact with residents.
- To assist in the production of regular monthly reports on rent arrears
- To liaise with the wider housing team to ensure that vulnerable tenants are supported either through internal services or external agencies.
- To maintain up to date details of outstanding housing benefit claims and any associated problems arising out of these claims and report these back to the Income and Administration Manager.

**Bursary scheme**

**General**
- To work in partnership with the wider team, being flexible over tasks and responsibilities to ensure the best customer service to residents.
- To contribute to the development of YMCA’s strategies and policies through positive participation in working groups and other corporate activities.
- A flexible approach to working hours will be required in order to meet the needs of residents. This will involve some evening and occasional week-end work.
- Proactively suggesting ways to improve service delivery and work with others to amend policies and procedures to enhance the service.

**Job Type**: Part-time

Pay: Up to £23,426.19 per year

**Benefits**:

- Bereavement leave
- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: HR/ Admin Housing