Care Coordinator

3 weeks ago

Cardiff, United Kingdom Right at Home UK Full time

**Job description**
**Right at Home UK - Care Co-Ordinator**
**Location**: Cardiff Office
**Salary**: £22,000
**Start Date**: Immediate after notice period
**Hours per week**: 42.5 hours p/w with a 30 minute lunch or flexible to meet the needs of the Business
Hours - **Week 1** - 7am - 3.30pm & **Week 2** - 9.30am - 6pm (Monday - Friday)
**On Call** - 1 evening per week and 1 weekend in 4.
It takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home.
Right at Home (Cardiff & Newport) provide premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly. We have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. We are actively recruiting an ambitious, driven, and caring Trainee Care Co-ordinator for our growing Office in (Cardiff & Newport), to manage and develop the business and ensure compliance at all times.
As a Care Co-ordinator, you will play an integral part in managing the daily communications of our site. You must be extremely personable as you will be liaising with the entire team to ensure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

**Main Duties & Responsibilities**
To be accountable to the Registered Manager for the smooth running of day to day Client/CareGiver communication
Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CIW inspections but with a focus on achieving “Outstanding” results
To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time.
To answer the telephone promptly and professionally, dealing with any enquiries or queries
Ensure the provision of high quality care services to vulnerable people living in their own home
To record all new CareGivers and Clients on the system as soon as they are received
Report weekly KPI’s to the Registered Manager and Owner
To identify and match the most suitable CareGivers for each package
To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner
Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system
**To plan ahead to cover holidays, training and planned absence**
To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.
To participate in on call duties if required and deliver hands on care when necessary
To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business
**Person Specification**
**Qualifications & Experience**
Experience in a customer service setting, building up relationships - Essential
Use of a scheduling / HR / recording system - Desirable
Relevant qualification, such as Business Studies or Social Care - Desirable
Previous Domiciliary Care experience - Essential
To be a car owner, with business insurance for work activities during the working day/week
**Abilities, Skills & Behaviours**
Has the desire to make a real difference and greatly improve an already well-established business
Excellent customer service, communication and interpersonal skills
Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours
Extremely well organized, excellent planning and prioritising ability with high attention to detail
Ability to establish and maintain effective professional working relationships
Strong administration skills and ability to manage multiple work loads
Understand and participate in care calls during times of high annual leave, sickness absence and any emergency situations that might arise e.g. adverse weather conditions, unexpected unauthorised absences, unforeseen circumstances.
Please submit your C.V with a covering letter if you are interested in this vacancy.
Location: Right At Home (Cardiff & Newport),CF3 0LT,Cardiff, Cardiff CF3

Location: Right At Home (Cardiff & Newport),CF3 0LT,Cardiff, Cardiff CF3

**Salary**: £21,000.00-£22,000.00 per year

Day range:

- Monday to Friday

Shift:

- Day shift

Work Location: One location

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