Service Scheduling Administrator
3 weeks ago
**Are you immediately available and looking for a Contract? I am assisting our Bedford client with the recruitment of a Service Support Co-ordinator. This is a 12 month contract paying £25,000 plus a 10% performance bonus.**
This role is to provide a full and high level of Service Support to Customers post Installation whilst meeting expectations and Service Level agreements. Supporting Engineers and Application Teams in all aspects within Service.
- Installation and Demo Scheduling (Service Cloud)
- Management of engineers diaries (Service Cloud)
- Processing of Yearly and Multi Year Service Contracts (SAP CS)
- Arranging and Scheduling all Planned Maintenance Visits for all customer sites within Contract or Warranty period.(Service Cloud)
- Call Validations (Service Cloud and SAP CS)
- Maintenance of Service Cloud via SAP CS including addition of new customers, functional locations, customer contacts, addition of newly installed equipment and removal of old equipment.
- Raising customer orders, both Inbound and Outbound for all Medical Spare Parts and ensuring prompt delivery within customer expectations and invoicing (SAP) (By Box)
- Processing of Spare Part Returns (SAP)
- Monthly management of Engineers Car Stocks (SAP)
- Raising Customer Quotations for additional services and on site work, track quotes through to invoicing (Service Cloud)
- Raising Purchase Orders (SAP)
- Key Account Ownership
- Working with QA/RA Manager to ensure Policies and Processes are followed. Provide input in Policies and Processes for improvement.
- Confident to escalate issues to direct management or to Sales and Professional Services as applicable.
- Keeping all filing systems and paperwork up to date.
**Key Competencies**
- Excellent telephone communication skills
- Ability to document communications with customers and staff
- Understand Contractual SLA’s and be able to provide support within these
- Good knowledge of SAP
- Use of a Service Management system such as Service Cloud
- Good Team Player
- Able to multi task
- Organised
**Advancing People - Recruitment Specialists**
- Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency._
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 12 months
**Salary**: £25,000.00 per year
**Benefits**:
- Canteen
- Discounted or free food
- Flexitime
- On-site gym
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
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