Auto Enrolment Assistant

**About the role**:
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As an Auto Enrolment Pensions Assistant you'll take responsibility and be accountable for an allocation of clients, ensuring service excellence at all times. This includes ensuring accuracy, compliance and on-time service delivery in line with regulatory deadlines. You’ll be a dedicated point of contact providing clients and colleagues with support on pension and pension system issues and queries.
- As part of your role you'll onboard new clients to the Auto Enrolment Managed Service, as well as review, develop and manage existing client accounts to enhance service delivery and increase business revenue.- You'll be part of the wider team based from our Swinton office, working on a hybrid basis with two days per week in the office and the rest of your time working remotely.- Other key responsibilities include:
- Identify improvements, contribute ideas and optimise service for your clients meeting individual, departmental and business objectives.
- Deliver excellent service to internal and external clients, possessing the required account knowledge to fully support them.
- Ensure that effective and professional relationships are developed with your colleagues, clients and third parties.
- Complete clients' pension processing in the appropriate priority order, taking into account special instructions agreed with the client.
- Possess full awareness of specific client requirements and ensure these are documented.
- Complete all set tasks accurately and efficiently, adhering to deadlines and referencing Pension Instructions, Procedures, Training notes and Quality procedures as appropriate.
- Keep up-to-date with Regulatory or Pension Provider requirements.
- If required, conduct account client reviews on the phone, via Skype, or in person, either at client site or Moorepay offices, to review pension service, parameters and Service Level Agreements.
- Attend pre-sale meetings to support Sales team when required.
- Deliver training internally as required.
- Identify and step in when appropriate to take responsibility of monitoring the team.

**Skills & experience**:
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**_Essential_**
- Strong customer service experience and attention to detail.
- Enthusiastic with a ‘can do’ attitude and ability to take on new responsibilities and develop skills.
- Strong team player.
- Works well under pressure; confidence to cope with a fast-paced and fast-changing environment.
- Ability to work to tight deadlines whilst maintaining a high degree of diligence and accuracy.
- Good Microsoft Excel skills.
- Possess excellent written and verbal communication skills.

**_Desirable_**
- CIPP in Pension Administration or equivalent.
- Previous experience of working in an outsourced environment.
- Experienced in client meetings, reviewing and documenting processes.
- Skills in the ability to deliver training and presenting to internal stakeholders and external clients.

**Benefits & culture**:
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Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here’s what you’ll gain if you join our team:

- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well
- Private medical insurance.
- Life assurance 4x salary.
- Enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.